{"id":5259,"date":"2026-11-12T22:47:37","date_gmt":"2026-11-13T03:47:37","guid":{"rendered":"https:\/\/avidtel.net\/?page_id=5259"},"modified":"2026-11-13T06:25:02","modified_gmt":"2026-11-13T11:25:02","slug":"contratos","status":"publish","type":"page","link":"https:\/\/avidtel.net\/?page_id=5259","title":{"rendered":"Contratos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5259\" class=\"elementor elementor-5259 elementor-bc-flex-widget\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e13825 e-con-full e-flex e-con e-parent\" data-id=\"5e13825\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f5b6fe elementor-widget elementor-widget-html\" data-id=\"3f5b6fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"avl-tope\" aria-hidden=\"true\"><\/div><style>.avl-tope{height:150px;background:#FF8200;margin:0 calc(50% - 50vw);width:100vw;display:block}@media(max-width:921px){.avl-tope{height:110px}}.e-con:has(.avl-tope){--padding-top:0px;--padding-bottom:0px;padding-top:0!important;padding-bottom:0!important;--gap:0px;gap:0!important}<\/style><section id=\"avl-contratos\" aria-labelledby=\"avl-contratos-tit\"><style> @import url(\"https:\/\/fonts.googleapis.com\/css2?family=Poppins:wght@400;500;700&display=swap\");#avl-contratos{--p:#C45A00;--bg:#FF8200;--s:#FFFFFF;--t:#2E1A06;--foot:#B65300;--acc:#FFC247;--acc-t:#473614;--soft:#FFF4E0;--line:#FFD89E;--dash:#FFDDB0;--body:rgba(46,26,6,.86);--muted:rgba(46,26,6,.72);--ring:rgba(255,130,0,.35);--r:28px;--sh:0 26px 48px -22px rgba(0,0,0,.45);--grad:linear-gradient(180deg,#FFA526 0%,#F27C00 100%);--tsh:0 2px 3px rgba(85,40,0,.35),0 6px 22px rgba(85,40,0,.45);position:relative;overflow:hidden;isolation:isolate;box-sizing:border-box;color:#fff;font-family:\"Poppins\",system-ui,-apple-system,\"Segoe UI\",sans-serif;font-size:15px;line-height:1.5;background:var(--bg);text-align:left;padding:clamp(3.2rem,6.5vw,5.5rem) clamp(1rem,5vw,4rem);margin:0 calc(50% - 50vw);width:100vw}#avl-contratos *,#avl-contratos *::before,#avl-contratos *::after{box-sizing:border-box}#avl-contratos::before{content:\"\";position:absolute;z-index:0;pointer-events:none;width:clamp(380px,46vw,620px);aspect-ratio:1;top:calc(clamp(380px,46vw,620px) * -.38);right:calc(clamp(380px,46vw,620px) * -.3);border-radius:50%;background:radial-gradient(closest-side,rgba(255,180,60,.75),rgba(255,180,60,0))}#avl-contratos .avl-onda{position:absolute;left:0;width:100%;height:110px;z-index:0;pointer-events:none}#avl-contratos .avl-onda-a{top:14px}#avl-contratos .avl-onda-b{bottom:1%;height:120px;opacity:.8}#avl-contratos .avl-in{position:relative;z-index:2;max-width:1120px;margin:0 auto}#avl-contratos svg{flex:none}#avl-contratos a{color:var(--p);font-weight:700;text-decoration:underline;text-underline-offset:2px}#avl-contratos a:hover{color:var(--foot)}#avl-contratos a:focus-visible,#avl-contratos button:focus-visible,#avl-contratos summary:focus-visible,#avl-contratos input:focus-visible{outline:3px solid var(--ring);outline-offset:2px}#avl-contratos .avl-cab{text-align:center;max-width:66ch;margin:0 auto 1.8rem}#avl-contratos .avl-eyebrow{font-size:.74rem;font-weight:700;letter-spacing:.12em;text-transform:uppercase;line-height:1.2;color:var(--foot);display:inline-flex;align-items:center;gap:.6em;padding:.5em 1.1em .5em .8em;border-radius:999px;background:#fff;box-shadow:0 8px 18px -10px rgba(0,0,0,.45)}#avl-contratos .avl-eyebrow::before{content:\"\";width:8px;height:8px;border-radius:50%;background:var(--bg);flex:none}#avl-contratos .avl-cab h1,#avl-contratos .avl-cab h2,#avl-contratos .avl-h{font-family:\"Poppins\",system-ui,sans-serif;font-weight:700;letter-spacing:-.02em;line-height:1.12;font-size:clamp(2rem,4.4vw,3.05rem);margin:.8rem 0 .7rem;color:#fff;text-shadow:var(--tsh);text-transform:none}#avl-contratos .avl-hl{color:var(--acc)}#avl-contratos .avl-cab p{color:rgba(255,255,255,.95);font-size:1.04rem;margin:0;text-shadow:0 1px 2px rgba(85,40,0,.35)}#avl-contratos .avl-toc{display:flex;flex-wrap:wrap;justify-content:center;gap:.5rem;margin:0 auto 1.8rem;padding:0;list-style:none}#avl-contratos .avl-toc a{display:inline-flex;align-items:center;gap:.4em;background:#fff;color:var(--foot);text-decoration:none;font-weight:700;font-size:.82rem;padding:.5rem 1rem;border-radius:999px;box-shadow:0 8px 18px -10px rgba(0,0,0,.45);transition:transform .2s}#avl-contratos .avl-toc a:hover{transform:translateY(-2px);color:var(--p)}#avl-contratos .avl-card{background:var(--s);color:var(--t);border-radius:var(--r);box-shadow:var(--sh);padding:clamp(1.15rem,2.6vw,1.6rem)}#avl-contratos .avl-card h3{font-family:\"Poppins\",system-ui,sans-serif;font-weight:700;font-size:1.18rem;letter-spacing:-.01em;line-height:1.25;margin:0 0 .45rem;color:var(--t);text-transform:none}#avl-contratos .avl-card p,#avl-contratos .avl-card li{color:var(--body);margin:0 0 .6rem}#avl-contratos .avl-card p:last-child,#avl-contratos .avl-card li:last-child{margin-bottom:0}#avl-contratos .avl-card ul{margin:0;padding-left:1.15rem}#avl-contratos .avl-muted{color:var(--muted)!important;font-size:.86rem}#avl-contratos .avl-ic{display:inline-flex;align-items:center;justify-content:center;width:42px;height:42px;border-radius:14px;background:var(--soft);color:var(--p);flex:none}#avl-contratos .avl-ic svg{width:22px;height:22px}#avl-contratos .avl-icg{display:inline-flex;align-items:center;justify-content:center;width:54px;height:54px;border-radius:50%;background:linear-gradient(#FFA526,#E06A00);color:#fff;flex:none;box-shadow:0 12px 22px -12px rgba(196,90,0,.95)}#avl-contratos .avl-icg svg{width:26px;height:26px}#avl-contratos .avl-dark{background:var(--foot);color:#fff;border-radius:30px;box-shadow:var(--sh);padding:clamp(1.15rem,2.6vw,1.6rem)}#avl-contratos .avl-dark h3{color:#fff;margin:0 0 .4rem;font-size:1.15rem;font-weight:700;line-height:1.25}#avl-contratos .avl-dark p{color:rgba(255,255,255,.93);margin:0 0 .6rem}#avl-contratos .avl-dark a{color:#fff}#avl-contratos .avl-dark .avl-ic{width:48px;height:48px;border-radius:16px;background:var(--acc);color:var(--acc-t)}#avl-contratos .avl-aviso{background:var(--soft);border:1.5px solid var(--line);border-radius:14px;padding:.7rem .9rem;color:var(--body);font-size:.88rem}#avl-contratos .avl-div{border:0;border-top:1.5px dashed var(--dash);margin:1rem 0}#avl-contratos .avl-btns{display:flex;flex-wrap:wrap;gap:.7rem}#avl-contratos .avl-b{display:inline-flex;align-items:center;justify-content:center;gap:.5em;font-family:\"Poppins\",sans-serif;font-weight:700;font-size:1rem;line-height:1.2;min-height:52px;padding:.7em 1.4em;border-radius:18px;text-decoration:none!important;cursor:pointer;border:0;transition:transform .2s,box-shadow .25s;text-align:center}#avl-contratos .avl-b svg{width:20px;height:20px}#avl-contratos .avl-b-oro{background:var(--grad);color:#fff!important;box-shadow:0 16px 26px -14px rgba(196,90,0,.95);text-shadow:0 1px 2px rgba(125,58,0,.45)}#avl-contratos .avl-b-oro:hover{transform:translateY(-2px);box-shadow:0 20px 30px -14px rgba(196,90,0,1)}#avl-contratos .avl-b:active{transform:translateY(1px)}#avl-contratos .avl-b-sec{background:var(--soft);color:var(--p)!important;border:1.5px solid var(--line)}#avl-contratos .avl-b-sec:hover{background:#fff}#avl-contratos .avl-b-wa{background:#25D366;color:#073B1C!important;box-shadow:0 16px 26px -14px rgba(7,59,28,.7)}#avl-contratos .avl-b-wa:hover{transform:translateY(-2px)}#avl-contratos .avl-b-pild{background:#fff;color:var(--foot)!important;border-radius:999px;box-shadow:0 8px 18px -10px rgba(0,0,0,.45)}#avl-contratos .avl-b[aria-disabled=\"true\"]{background:#F2E9DC;color:rgba(46,26,6,.55)!important;box-shadow:none;cursor:not-allowed;text-shadow:none;border:1.5px dashed #D9C3A3}#avl-contratos .avl-chip{display:inline-flex;align-items:center;gap:.35em;background:var(--soft);color:var(--p);font-weight:700;font-size:.8rem;line-height:1.2;padding:.3rem .75rem;border-radius:999px}#avl-contratos .pend{display:inline;background:#FFF0B3;border:1px dashed #C45A00;color:#7E3C00;font-weight:700;border-radius:6px;padding:0 6px;font-size:.92em;-webkit-box-decoration-break:clone;box-decoration-break:clone;text-shadow:none;letter-spacing:0;text-transform:none}#avl-contratos .avl-norma{font-size:.8rem;color:var(--muted);font-weight:500}#avl-contratos .avl-norma a{font-weight:700}@media(max-width:600px){#avl-contratos{padding-top:3rem;padding-bottom:3.4rem}#avl-contratos .avl-cab{margin-bottom:1.3rem}#avl-contratos .avl-btns .avl-b{flex:1 1 100%}}@media(prefers-reduced-motion:reduce){#avl-contratos *{transition:none!important;animation:none!important}}#avl-contratos .avl-docs{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:1.2rem;margin-bottom:2.4rem}#avl-contratos .avl-doc{display:flex;flex-direction:column;gap:.9rem}#avl-contratos .avl-doc-top{display:flex;gap:1rem;align-items:flex-start}#avl-contratos .avl-doc-top h3{font-size:1.2rem;margin:0 0 .2rem}#avl-contratos .avl-doc-top p{margin:0;font-size:.9rem}#avl-contratos .avl-estado{display:inline-flex;align-items:center;gap:.45em;font-size:.8rem;font-weight:700;border-radius:999px;padding:.3rem .8rem;width:max-content;max-width:100%}#avl-contratos .avl-estado.ok{background:#E3F7EA;color:#0B5A2A}#avl-contratos .avl-estado.prep{background:var(--soft);color:var(--p)}#avl-contratos .avl-estado svg{width:15px;height:15px}#avl-contratos .avl-doc .avl-btns{margin-top:auto}#avl-contratos .avl-doc .avl-b{flex:1 1 180px}#avl-contratos .avl-sub{text-align:center;margin:0 auto 1.2rem;max-width:62ch}#avl-contratos .avl-sub h2{font-size:clamp(1.6rem,3.2vw,2.2rem);margin:.6rem 0 .4rem}#avl-contratos .avl-sub p{color:rgba(255,255,255,.95);margin:0;text-shadow:0 1px 2px rgba(85,40,0,.35)}#avl-contratos .avl-res{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:1rem}#avl-contratos .avl-res .avl-card{display:flex;flex-direction:column;gap:.15rem}#avl-contratos .avl-res .avl-card .avl-ic{margin-bottom:.55rem}#avl-contratos .avl-res h3{font-size:1.04rem}#avl-contratos .avl-res p{font-size:.9rem}#avl-contratos .avl-res .avl-norma{margin-top:auto;padding-top:.5rem}#avl-contratos .avl-dest{grid-column:span 2}#avl-contratos .avl-pie{display:grid;grid-template-columns:1.4fr 1fr;gap:1.2rem;margin-top:1.4rem}#avl-contratos .avl-pie .avl-dark{display:flex;flex-direction:column;gap:.4rem}@media(max-width:900px){#avl-contratos .avl-docs,#avl-contratos .avl-pie{grid-template-columns:1fr}#avl-contratos .avl-res{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:620px){#avl-contratos .avl-res{grid-template-columns:1fr}#avl-contratos .avl-dest{grid-column:auto}}<\/style><svg class=\"avl-onda avl-onda-a\" viewBox=\"0 0 390 110\" preserveAspectRatio=\"none\" aria-hidden=\"true\" focusable=\"false\"><defs><filter id=\"avl-contratos-blur\" x=\"-10%\" y=\"-80%\" width=\"120%\" height=\"260%\"><feGaussianBlur stdDeviation=\"5\"\/><\/filter><\/defs><path d=\"M -20 26 C 70 -6, 170 32, 250 20 S 360 -6, 410 4\" fill=\"none\" stroke=\"#FFD27A\" stroke-width=\"9\" stroke-linecap=\"round\" opacity=\".75\" filter=\"url(#avl-contratos-blur)\"\/><path d=\"M -20 26 C 70 -6, 170 32, 250 20 S 360 -6, 410 4\" fill=\"none\" stroke=\"#FFFFFF\" stroke-width=\"2\" stroke-linecap=\"round\" opacity=\".95\"\/><\/svg><svg class=\"avl-onda avl-onda-b\" viewBox=\"0 0 390 110\" preserveAspectRatio=\"none\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M -20 60 C 80 30, 160 84, 260 58 S 360 30, 410 44\" fill=\"none\" stroke=\"#FFD27A\" stroke-width=\"9\" stroke-linecap=\"round\" opacity=\".6\" filter=\"url(#avl-contratos-blur)\"\/><path d=\"M -20 60 C 80 30, 160 84, 260 58 S 360 30, 410 44\" fill=\"none\" stroke=\"#FFFFFF\" stroke-width=\"1.6\" stroke-linecap=\"round\" opacity=\".8\"\/><\/svg><div class=\"avl-in\"><header class=\"avl-cab\"><span class=\"avl-eyebrow\">Formatos de contrato<\/span><h1 id=\"avl-contratos-tit\">Nuestros <span class=\"avl-hl\">contratos<\/span><\/h1><p>Descargue el contrato de su plan.<\/p><\/header><div class=\"avl-docs\" id=\"avl-contratos-docs\"><article class=\"avl-card avl-doc\" data-doc=\"internet\"><div class=\"avl-doc-top\"><span class=\"avl-icg\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M2.5 9a14 14 0 0 1 19 0M5.5 12.5a9.5 9.5 0 0 1 13 0M8.6 16a5 5 0 0 1 6.8 0\"\/><circle cx=\"12\" cy=\"19.5\" r=\"1\"\/><\/svg><\/span><div><h3>Contrato plan Hogar<\/h3><p>Para los planes del hogar.<\/p><\/div><\/div><span class=\"avl-estado prep\" data-estado>Documento en preparaci\u00f3n<\/span><p class=\"avl-muted\" data-pend><span class=\"pend\">[PENDIENTE AVIDTEL: PDF del contrato plan Hogar]<\/span><\/p><div class=\"avl-btns\" data-btns><\/div><\/article><article class=\"avl-card avl-doc\" data-doc=\"pymes\"><div class=\"avl-doc-top\"><span class=\"avl-icg\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"4\" y=\"3\" width=\"10\" height=\"18\" rx=\"1.5\"\/><path d=\"M14 9h5a1 1 0 0 1 1 1v11H14M7.5 7h3M7.5 11h3M7.5 15h3\"\/><\/svg><\/span><div><h3>Contrato plan Pymes y Empresas<\/h3><p>Para los planes empresariales.<\/p><\/div><\/div><span class=\"avl-estado prep\" data-estado>Documento en preparaci\u00f3n<\/span><p class=\"avl-muted\" data-pend><span class=\"pend\">[PENDIENTE AVIDTEL: PDF del contrato plan Pymes y Empresas]<\/span><\/p><div class=\"avl-btns\" data-btns><\/div><\/article><\/div><div class=\"avl-sub\"><span class=\"avl-eyebrow\">En palabras sencillas<\/span><h2 class=\"avl-h\">Lo que trae su contrato<\/h2><p>Lo principal, en pocas palabras.<\/p><\/div><div class=\"avl-res\"><div class=\"avl-card\"><span class=\"avl-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"4\" y=\"3\" width=\"16\" height=\"18\" rx=\"2.5\"\/><path d=\"M8 8h8M8 12h8M8 16h5\"\/><\/svg><\/span><h3>Qu\u00e9 contrata y cu\u00e1nto paga<\/h3><p>El contrato indica el plan, la velocidad, el valor mensual y la fecha de pago. No se le puede cobrar nada que no haya aceptado expresamente.<\/p><p class=\"avl-norma\">Formato 2.3.2, Anexo 2.3, Res. CRC 5050 de 2016<\/p><\/div><div class=\"avl-card\"><span class=\"avl-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"8.5\"\/><path d=\"M12 7.5V12l3 2\"\/><\/svg><\/span><h3>Permanencia opcional: m\u00e1ximo 12 meses<\/h3><p>La cl\u00e1usula de permanencia solo existe si usted la acepta por escrito, y a cambio de un descuento en el cargo de instalaci\u00f3n (o de pagarlo por cuotas). Se pacta una sola vez, al inicio, y no puede pasar de 12 meses. Siempre le debemos ofrecer la opci\u00f3n de contratar sin permanencia.<\/p><p>Si termina antes de tiempo, solo paga el valor que se\u00f1ala la tabla de su contrato para ese mes. Compare las dos opciones de instalaci\u00f3n en la <a href=\"\/?page_id=5268\">lista de precios<\/a>.<\/p><p class=\"avl-norma\">Res. CRC 5050 de 2016, art. 2.1.4.1<\/p><\/div><div class=\"avl-card\"><span class=\"avl-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M15 4h3.5A1.5 1.5 0 0 1 20 5.5v13a1.5 1.5 0 0 1-1.5 1.5H15\"\/><path d=\"M10 16l4-4-4-4M14 12H4\"\/><\/svg><\/span><h3>Terminar cuando quieras<\/h3><p>Puede terminar el contrato en cualquier momento, sin dar razones. Av\u00edsenos al menos 3 d\u00edas h\u00e1biles antes del corte de facturaci\u00f3n <span class=\"pend\">[PENDIENTE AVIDTEL: d\u00eda de corte]<\/span>; si avisa despu\u00e9s, se aplica en el periodo siguiente. <a href=\"\/?page_id=3442#terminacion\">C\u00f3mo terminar su contrato<\/a>.<\/p><p class=\"avl-norma\">Res. CRC 5050 de 2016, art. 2.1.8.3<\/p><\/div><div class=\"avl-card\"><span class=\"avl-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"6\" y=\"5\" width=\"4\" height=\"14\" rx=\"1.2\"\/><rect x=\"14\" y=\"5\" width=\"4\" height=\"14\" rx=\"1.2\"\/><\/svg><\/span><h3>Pausar el servicio<\/h3><p>Si se va de viaje o no lo va a usar, puede pedir la suspensi\u00f3n temporal hasta por 2 meses en cada a\u00f1o, seguidos o separados. P\u00eddala antes de que empiece el ciclo de facturaci\u00f3n que quiere pausar.<\/p><p class=\"avl-norma\">Res. CRC 5050 de 2016, art. 2.1.8.2<\/p><\/div><div class=\"avl-card\"><span class=\"avl-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 3 4.5 6v5.5c0 4.6 3.2 8.4 7.5 9.5 4.3-1.1 7.5-4.9 7.5-9.5V6z\"\/><path d=\"M9.5 12h5M12 9.5v5\"\/><\/svg><\/span><h3>Compensaci\u00f3n por fallas<\/h3><p>Si el servicio deja de funcionar por causas que no dependen de usted, tiene derecho a una compensaci\u00f3n que se descuenta en la factura. Se aplica de forma autom\u00e1tica.<\/p><p class=\"avl-norma\">Res. CRC 5050 de 2016, arts. 2.1.11.1 y 2.1.11.2<\/p><\/div><div class=\"avl-card\"><span class=\"avl-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"2.5\" y=\"5.5\" width=\"19\" height=\"13\" rx=\"2.5\"\/><path d=\"M2.5 10h19M6.5 15h4\"\/><\/svg><\/span><h3>Factura, pago y reconexi\u00f3n<\/h3><p>La factura le debe llegar con tiempo antes de la fecha de pago. Si se atrasa, el servicio se puede suspender despu\u00e9s de un aviso, y al pagar se reconecta. El cobro de reconexi\u00f3n solo cubre su costo.<\/p><p class=\"avl-norma\">Formato 2.3.2, Anexo 2.3, Res. CRC 5050 de 2016<\/p><\/div><div class=\"avl-card\"><span class=\"avl-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 5.5A2.5 2.5 0 0 1 6.5 3h11A2.5 2.5 0 0 1 20 5.5v8a2.5 2.5 0 0 1-2.5 2.5H10l-4.5 4v-4A2.5 2.5 0 0 1 4 13.5z\"\/><path d=\"M8.5 8h7M8.5 11h4\"\/><\/svg><\/span><h3>Peticiones, quejas y reclamos<\/h3><p>Respondemos su PQR en m\u00e1ximo 15 d\u00edas h\u00e1biles. Si no est\u00e1 de acuerdo con la respuesta, tiene 10 d\u00edas h\u00e1biles para presentar el recurso. <a href=\"\/?page_id=3442\">Presentar una PQR<\/a>.<\/p><p class=\"avl-norma\">Res. CRC 5050 de 2016, T\u00edtulo II<\/p><\/div><div class=\"avl-card\"><span class=\"avl-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M3 11.5 12 4l9 7.5\"\/><path d=\"M5.5 9.5V20h13V9.5\"\/><\/svg><\/span><h3>Cambios y traslados<\/h3><p>Las condiciones no se pueden cambiar sin su autorizaci\u00f3n. Si se muda, trasladamos el servicio cuando sea t\u00e9cnicamente posible; si no lo es, puede ceder el contrato o terminarlo.<\/p><p class=\"avl-norma\">Formato 2.3.2, Anexo 2.3, Res. CRC 5050 de 2016<\/p><\/div><div class=\"avl-card\"><span class=\"avl-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"8\" r=\"3.5\"\/><path d=\"M5 20a7 7 0 0 1 14 0\"\/><\/svg><\/span><h3>Lo que le corresponde a usted<\/h3><p>Pagar a tiempo, dar informaci\u00f3n real, cuidar y usar bien los equipos, no participar en fraudes y avisar si le roban elementos de la red. Los equipos que ya no use se devuelven en la oficina, no a la basura.<\/p><p class=\"avl-norma\">Formato 2.3.2, Anexo 2.3, Res. CRC 5050 de 2016<\/p><\/div><\/div><div class=\"avl-pie\"><div class=\"avl-card\"><h3>Normas que puede consultar<\/h3><ul><li><a href=\"https:\/\/normograma.mintic.gov.co\/mintic\/compilacion\/docs\/resolucion_crc_5050_2016.htm\" target=\"_blank\" rel=\"noopener\">Resoluci\u00f3n CRC 5050 de 2016<\/a> (T\u00edtulo II: r\u00e9gimen de protecci\u00f3n de los usuarios).<\/li><li><a href=\"https:\/\/normograma.mintic.gov.co\/mintic\/compilacion\/docs\/resolucion_crc_5111_2017.htm\" target=\"_blank\" rel=\"noopener\">Resoluci\u00f3n CRC 5111 de 2017<\/a> (actualiza ese r\u00e9gimen y los formatos de contrato).<\/li><li><a href=\"https:\/\/www.crcom.gov.co\/es\/pagina\/regimen-proteccion-usuario\" target=\"_blank\" rel=\"noopener\">R\u00e9gimen de protecci\u00f3n del usuario en crcom.gov.co<\/a><\/li><\/ul><\/div><div class=\"avl-dark\"><h3>\u00bfQuiere una copia de su contrato firmado?<\/h3><p>P\u00eddala por WhatsApp o en nuestras oficinas.<\/p><div class=\"avl-btns\"><a class=\"avl-b avl-b-wa\" href=\"https:\/\/wa.me\/573112448956?text=Hola%20Avidtel%2C%20quiero%20una%20copia%20de%20mi%20contrato\" target=\"_blank\" rel=\"noopener\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 5.5A2.5 2.5 0 0 1 6.5 3h11A2.5 2.5 0 0 1 20 5.5v8a2.5 2.5 0 0 1-2.5 2.5H10l-4.5 4v-4A2.5 2.5 0 0 1 4 13.5z\"\/><\/svg>Pedir por WhatsApp<\/a><a class=\"avl-b avl-b-pild\" href=\"\/?page_id=5268\">Ver precios<\/a><\/div><\/div><\/div><\/div><script>\n(function(){\nvar CONTRATOS = {\ninternet: '', \/* PDF del contrato plan Hogar *\/\npymes: '' \/* PDF del contrato plan Pymes y Empresas *\/\n};\nvar raiz=document.getElementById('avl-contratos'); if(!raiz) return;\nvar OJO='<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M2 12s3.6-6.5 10-6.5S22 12 22 12s-3.6 6.5-10 6.5S2 12 2 12z\"\/><circle cx=\"12\" cy=\"12\" r=\"3\"\/><\/svg>';\nvar BAJA='<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 4v11M7 10.5l5 5 5-5M5 20h14\"\/><\/svg>';\nvar OK='<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12.5l4.5 4.5L19 7.5\"\/><\/svg>';\nfunction esc(t){ return String(t==null?'':t).replace(\/[&<>\"]\/g,function(c){ return {'&':'&amp;','<':'&lt;','>':'&gt;','\"':'&quot;'}[c]; }); }\n[].forEach.call(raiz.querySelectorAll('[data-doc]'),function(card){\nvar url=String(CONTRATOS[card.getAttribute('data-doc')]||'').trim(), btns=card.querySelector('[data-btns]'),\nest=card.querySelector('[data-estado]'), pend=card.querySelector('[data-pend]');\nif(url){\nest.className='avl-estado ok'; est.innerHTML=OK+'Documento vigente'; pend.hidden=true;\nbtns.innerHTML='<a class=\"avl-b avl-b-oro\" href=\"'+esc(url)+'\" target=\"_blank\" rel=\"noopener\">'+OJO+'Ver contrato<\/a>'\n+'<a class=\"avl-b avl-b-sec\" href=\"'+esc(url)+'\" download>'+BAJA+'Descargar PDF<\/a>';\n} else {\nbtns.innerHTML='<span class=\"avl-b\" aria-disabled=\"true\">'+OJO+'Ver contrato<\/span><span class=\"avl-b\" aria-disabled=\"true\">'+BAJA+'Descargar PDF<\/span>';\n}\n});\n})();\n<\/script><\/section><style>.e-con:has(#avl-contratos){--padding-top:0px;--padding-bottom:0px;padding-top:0!important;padding-bottom:0!important}.e-con:has(#avl-contratos)>.e-con-inner{padding-top:0!important;padding-bottom:0!important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-5259","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/avidtel.net\/index.php?rest_route=\/wp\/v2\/pages\/5259","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/avidtel.net\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/avidtel.net\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/avidtel.net\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/avidtel.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5259"}],"version-history":[{"count":1,"href":"https:\/\/avidtel.net\/index.php?rest_route=\/wp\/v2\/pages\/5259\/revisions"}],"predecessor-version":[{"id":5309,"href":"https:\/\/avidtel.net\/index.php?rest_route=\/wp\/v2\/pages\/5259\/revisions\/5309"}],"wp:attachment":[{"href":"https:\/\/avidtel.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}