{"id":5262,"date":"2026-11-12T22:47:40","date_gmt":"2026-11-13T03:47:40","guid":{"rendered":"https:\/\/avidtel.net\/?page_id=5262"},"modified":"2026-11-13T06:26:46","modified_gmt":"2026-11-13T11:26:46","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/avidtel.net\/?page_id=5262","title":{"rendered":"Preguntas frecuentes y cobertura"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5262\" class=\"elementor elementor-5262 elementor-bc-flex-widget\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b3eeed e-con-full e-flex e-con e-parent\" data-id=\"6b3eeed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a866e2 elementor-widget elementor-widget-html\" data-id=\"0a866e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"avl-tope\" aria-hidden=\"true\"><\/div><style>.avl-tope{height:150px;background:#FF8200;margin:0 calc(50% - 50vw);width:100vw;display:block}@media(max-width:921px){.avl-tope{height:110px}}.e-con:has(.avl-tope){--padding-top:0px;--padding-bottom:0px;padding-top:0!important;padding-bottom:0!important;--gap:0px;gap:0!important}<\/style><section id=\"avl-faq\" aria-label=\"Preguntas frecuentes y cobertura\"><style> @import url(\"https:\/\/fonts.googleapis.com\/css2?family=Poppins:wght@400;500;700&display=swap\");#avl-faq{--p:#C45A00;--bg:#FF8200;--s:#FFFFFF;--t:#2E1A06;--foot:#B65300;--acc:#FFC247;--acc-t:#473614;--soft:#FFF4E0;--line:#FFD89E;--dash:#FFDDB0;--body:rgba(46,26,6,.86);--muted:rgba(46,26,6,.72);--ring:rgba(255,130,0,.35);--r:28px;--sh:0 26px 48px -22px rgba(0,0,0,.45);--grad:linear-gradient(180deg,#FFA526 0%,#F27C00 100%);--tsh:0 2px 3px rgba(85,40,0,.35),0 6px 22px 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a{pointer-events:auto;background:#fff;color:var(--foot);font-size:.75rem;font-weight:700;padding:.35rem .7rem;border-radius:999px;box-shadow:0 6px 14px -8px rgba(0,0,0,.5);text-decoration:none}#avl-faq .avl-cob-cta{display:flex;flex-direction:column;gap:.5rem}@media(max-width:860px){#avl-faq .avl-faq,#avl-faq .avl-cob{grid-template-columns:1fr}#avl-faq .avl-mapa{min-height:300px}}@media(max-width:600px){#avl-faq summary{padding:.85rem .9rem;font-size:.95rem;gap:.65rem}#avl-faq .avl-r{padding:.8rem .95rem 1rem}#avl-faq .avl-r .avl-btns .avl-b{flex:1 1 100%}}<\/style><svg class=\"avl-onda avl-onda-a\" viewBox=\"0 0 390 110\" preserveAspectRatio=\"none\" aria-hidden=\"true\" focusable=\"false\"><defs><filter id=\"avl-faq-blur\" x=\"-10%\" y=\"-80%\" width=\"120%\" height=\"260%\"><feGaussianBlur stdDeviation=\"5\"\/><\/filter><\/defs><path d=\"M -20 26 C 70 -6, 170 32, 250 20 S 360 -6, 410 4\" fill=\"none\" stroke=\"#FFD27A\" stroke-width=\"9\" stroke-linecap=\"round\" opacity=\".75\" filter=\"url(#avl-faq-blur)\"\/><path d=\"M -20 26 C 70 -6, 170 32, 250 20 S 360 -6, 410 4\" fill=\"none\" stroke=\"#FFFFFF\" stroke-width=\"2\" stroke-linecap=\"round\" opacity=\".95\"\/><\/svg><svg class=\"avl-onda avl-onda-b\" viewBox=\"0 0 390 110\" preserveAspectRatio=\"none\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M -20 60 C 80 30, 160 84, 260 58 S 360 30, 410 44\" fill=\"none\" stroke=\"#FFD27A\" stroke-width=\"9\" stroke-linecap=\"round\" opacity=\".6\" filter=\"url(#avl-faq-blur)\"\/><path d=\"M -20 60 C 80 30, 160 84, 260 58 S 360 30, 410 44\" fill=\"none\" stroke=\"#FFFFFF\" stroke-width=\"1.6\" stroke-linecap=\"round\" opacity=\".8\"\/><\/svg><div class=\"avl-in\"><div class=\"avl-blq\" id=\"preguntas-frecuentes\"><header class=\"avl-cab\"><span class=\"avl-eyebrow\">Resolvemos sus dudas<\/span><h2>Preguntas <span class=\"avl-hl\">frecuentes<\/span><\/h2><p>Lo que m\u00e1s nos preguntan sobre el internet, la televisi\u00f3n, los pagos y sus derechos como usuario.<\/p><\/header><div class=\"avl-faq\"><div class=\"avl-col\"><details><summary><span class=\"avl-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 4v16M3.5 7.5 7 4l3.5 3.5M17 20V4M13.5 16.5 17 20l3.5-3.5\"\/><\/svg><\/span>\u00bfQu\u00e9 significa que el internet sea sim\u00e9trico?<span class=\"avl-mas\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.6\" stroke-linecap=\"round\"><path d=\"M12 5v14M5 12h14\"\/><\/svg><\/span><\/summary><div class=\"avl-r\"><p>Que la velocidad para <b>subir<\/b> informaci\u00f3n es la misma que para <b>bajarla<\/b>. Si su plan es de 100 Megas, tiene 100 de bajada y 100 de subida.<\/p><p>Lo nota en videollamadas, clases virtuales, c\u00e1maras de seguridad, juegos en l\u00ednea y cuando env\u00eda archivos pesados. Nuestra red es de fibra \u00f3ptica hasta su casa (FTTH).<\/p><p><a href=\"https:\/\/avidtel.net\/?page_id=5270\">Mida su velocidad aqu\u00ed<\/a>.<\/p><\/div><\/details><details><summary><span class=\"avl-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M2.5 9a14 14 0 0 1 6-3.2M21.5 9a14 14 0 0 0-6-3.2M5.5 12.5a9.5 9.5 0 0 1 3-1.8M18.5 12.5a9.5 9.5 0 0 0-3-1.8\"\/><circle cx=\"12\" cy=\"19.5\" r=\"1\"\/><path d=\"M12 6v8\"\/><\/svg><\/span>\u00bfQu\u00e9 hago si se cae el internet?<span class=\"avl-mas\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.6\" stroke-linecap=\"round\"><path d=\"M12 5v14M5 12h14\"\/><\/svg><\/span><\/summary><div class=\"avl-r\"><ol><li>Mire las luces del equipo de fibra (ONT). Si alguna est\u00e1 en rojo, como la de <b>LOS<\/b>, puede haber un da\u00f1o en la fibra: rep\u00f3rtelo de una vez.<\/li><li>Si las luces est\u00e1n normales, desconecta la ONT y el router de la corriente, espera 30 segundos y vuelve a conectarlos.<\/li><li>Revise que los cables est\u00e9n bien puestos y que el cable de fibra no est\u00e9 doblado ni pisado.<\/li><li>Si sigue sin funcionar, rep\u00f3rtelo por WhatsApp o a la l\u00ednea gratuita <b>01 8000 930 119<\/b> con el nombre o la c\u00e9dula del titular. Le damos un n\u00famero de radicado para el seguimiento.<\/li><\/ol><p class=\"avl-muted\">Si la falla es nuestra, tiene derecho a compensaci\u00f3n en la factura. Consulte los equipos compatibles en la <a href=\"https:\/\/avidtel.net\/?page_id=5271\">lista de ONT<\/a>.<\/p><div class=\"avl-btns\"><a class=\"avl-b avl-b-wa\" href=\"https:\/\/wa.me\/573112448956?text=Hola%20Avidtel%2C%20quiero%20reportar%20una%20falla%20en%20mi%20servicio\" target=\"_blank\" rel=\"noopener\">Reportar falla por WhatsApp<\/a><\/div><\/div><\/details><details><summary><span class=\"avl-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 8h13l-3.5-3.5M20 16H7l3.5 3.5\"\/><\/svg><\/span>\u00bfC\u00f3mo cambio de plan?<span class=\"avl-mas\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.6\" stroke-linecap=\"round\"><path d=\"M12 5v14M5 12h14\"\/><\/svg><\/span><\/summary><div class=\"avl-r\"><p>P\u00eddalo por WhatsApp, a la l\u00ednea gratuita o en cualquiera de nuestras oficinas. Solo necesitamos los datos del titular y el plan que quiere.<\/p><p><span class=\"pend\">[PENDIENTE AVIDTEL: desde cu\u00e1ndo se aplica el cambio (inmediato o siguiente ciclo) y si tiene costo]<\/span><\/p><\/div><\/details><details><summary><span class=\"avl-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"2.5\" y=\"5.5\" width=\"19\" height=\"13\" rx=\"2.5\"\/><path d=\"M2.5 10h19M6.5 15h4\"\/><\/svg><\/span>\u00bfC\u00f3mo y d\u00f3nde pago mi factura?<span class=\"avl-mas\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.6\" stroke-linecap=\"round\"><path d=\"M12 5v14M5 12h14\"\/><\/svg><\/span><\/summary><div class=\"avl-r\"><ul><li><b>En l\u00ednea:<\/b> desde el celular o el computador, con el bot\u00f3n de pago.<\/li><li><b>En puntos de pago autorizados<\/b>: mire la lista en la <a href=\"\/#av-pagos\">secci\u00f3n de puntos de pago<\/a>.<\/li><li><b>En nuestras oficinas:<\/b> Cra. 17 # 20-16 y Cra. 14 # 26-74, Saravena \u00b7 Cra. 6\u00aa # 4-99, Cubar\u00e1. Lunes a viernes de 8:00 a. m. a 6:00 p. m. y s\u00e1bados de 8:00 a. m. a 12:00 m.<\/li><\/ul><p>Para consultar su factura use la <a href=\"https:\/\/oficina.saeplus.com\/index.php?id_emp=YXZpZHRlbF9zYXM=\" target=\"_blank\" rel=\"noopener\">oficina virtual<\/a>.<\/p><div class=\"avl-btns\"><a class=\"avl-b avl-b-oro\" href=\"https:\/\/app.grupo-bit.com\/intranet\/#\/payment\/YXZpZHRlbF9zYXM\" target=\"_blank\" rel=\"noopener\">Pagar en l\u00ednea<\/a><\/div><\/div><\/details><details><summary><span class=\"avl-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"8.5\"\/><path d=\"M12 7.5V12l3 2\"\/><\/svg><\/span>\u00bfCu\u00e1nto tarda la instalaci\u00f3n?<span class=\"avl-mas\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.6\" stroke-linecap=\"round\"><path d=\"M12 5v14M5 12h14\"\/><\/svg><\/span><\/summary><div class=\"avl-r\"><p>Primero verificamos que haya red de fibra en su direcci\u00f3n. Con la solicitud aprobada, el equipo t\u00e9cnico le llama para acordar el d\u00eda de la visita.<\/p><p>Tiempo habitual: <span class=\"pend\">[PENDIENTE AVIDTEL: tiempo de instalaci\u00f3n]<\/span>. Depende de la zona y de la agenda t\u00e9cnica.<\/p><\/div><\/details><\/div><div class=\"avl-col\"><details><summary><span class=\"avl-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"3.5\" y=\"5\" width=\"17\" height=\"15\" rx=\"2.5\"\/><path d=\"M3.5 10h17M8 3v4M16 3v4\"\/><\/svg><\/span>\u00bfHay cl\u00e1usula de permanencia?<span class=\"avl-mas\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.6\" stroke-linecap=\"round\"><path d=\"M12 5v14M5 12h14\"\/><\/svg><\/span><\/summary><div class=\"avl-r\"><p>Solo si usted la elige. Puede instalar <b>sin permanencia<\/b> (paga la instalaci\u00f3n completa) o <b>con permanencia de 12 meses<\/b> a cambio de un descuento en la instalaci\u00f3n. La ley no permite pactar m\u00e1s de 12 meses y siempre debe existir la opci\u00f3n sin permanencia.<\/p><p>Compare los dos valores en la <a href=\"\/?page_id=5268\">lista de precios<\/a>.<\/p><p class=\"avl-norma\">Res. CRC 5050 de 2016, art. 2.1.4.1<\/p><\/div><\/details><details><summary><span class=\"avl-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M15 4h3.5A1.5 1.5 0 0 1 20 5.5v13a1.5 1.5 0 0 1-1.5 1.5H15\"\/><path d=\"M10 16l4-4-4-4M14 12H4\"\/><\/svg><\/span>\u00bfC\u00f3mo termino mi contrato?<span class=\"avl-mas\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.6\" stroke-linecap=\"round\"><path d=\"M12 5v14M5 12h14\"\/><\/svg><\/span><\/summary><div class=\"avl-r\"><p>Cuando quieras y sin explicar por qu\u00e9. P\u00eddelo por cualquiera de nuestros canales al menos <b>3 d\u00edas h\u00e1biles antes del corte de facturaci\u00f3n<\/b><span class=\"pend\">[PENDIENTE AVIDTEL: d\u00eda de corte]<\/span>; si lo pides despu\u00e9s, aplica desde el periodo siguiente.<\/p><p>Si firm\u00f3 permanencia y termina antes de los 12 meses, paga el valor que indica su contrato para ese mes. <a href=\"\/?page_id=3442#terminacion\">Ver paso a paso para terminar<\/a>.<\/p><p class=\"avl-norma\">Res. CRC 5050 de 2016, art. 2.1.8.3<\/p><\/div><\/details><details><summary><span class=\"avl-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 5.5A2.5 2.5 0 0 1 6.5 3h11A2.5 2.5 0 0 1 20 5.5v8a2.5 2.5 0 0 1-2.5 2.5H10l-4.5 4v-4A2.5 2.5 0 0 1 4 13.5z\"\/><path d=\"M8.5 8h7M8.5 11h4\"\/><\/svg><\/span>\u00bfC\u00f3mo presento una PQR?<span class=\"avl-mas\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.6\" stroke-linecap=\"round\"><path d=\"M12 5v14M5 12h14\"\/><\/svg><\/span><\/summary><div class=\"avl-r\"><p>Una PQR es una petici\u00f3n, queja o reclamo. Puede presentarla:<\/p><ul><li>Por WhatsApp: <a href=\"https:\/\/wa.me\/573112448956\" target=\"_blank\" rel=\"noopener\">+57 311 244 8956<\/a><\/li><li>Por la l\u00ednea gratuita 01 8000 930 119 o al +57 350 701 96 11<\/li><li>Por correo: <a href=\"mailto:protecciondedatos@avidtel.net\">protecciondedatos@avidtel.net<\/a><\/li><li>En nuestras oficinas<\/li><\/ul><p>Le damos un n\u00famero de radicado y respondemos en m\u00e1ximo <b>15 d\u00edas h\u00e1biles<\/b>. Si no est\u00e1 de acuerdo con la respuesta, tiene <b>10 d\u00edas h\u00e1biles<\/b> para presentar el recurso. <a href=\"\/?page_id=3442\">Todo sobre PQR<\/a>.<\/p><\/div><\/details><details><summary><span class=\"avl-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"2.5\" y=\"6\" width=\"19\" height=\"13\" rx=\"2.5\"\/><path d=\"M8 2.5l4 3.5 4-3.5M7 22h10\"\/><\/svg><\/span>\u00bfLa televisi\u00f3n viene incluida en el internet?<span class=\"avl-mas\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.6\" stroke-linecap=\"round\"><path d=\"M12 5v14M5 12h14\"\/><\/svg><\/span><\/summary><div class=\"avl-r\"><p>S\u00ed, en los planes con TV: Preferencial y Extremo para el hogar, y los planes Empresa. La televisi\u00f3n no se vende sola ni como servicio adicional. Son m\u00e1s de 70 canales, todos en HD. Servicio de televisi\u00f3n prestado por KALU.<\/p><p>Mire todos los canales en la <a href=\"\/?page_id=5266\">parrilla<\/a>.<\/p><div class=\"avl-btns\"><a class=\"avl-b avl-b-wa\" href=\"https:\/\/wa.me\/573112448956?text=Hola%20Avidtel%2C%20quiero%20adquirir%20el%20canal%20de%20televisi%C3%B3n%20Avidtel\" target=\"_blank\" rel=\"noopener\">Quiero la TV Avidtel<\/a><\/div><\/div><\/details><\/div><\/div><\/div><div class=\"avl-blq\" id=\"cobertura\"><header class=\"avl-cab\"><span class=\"avl-eyebrow\">D\u00f3nde estamos<\/span><h2>Nuestra <span class=\"avl-hl\">cobertura<\/span><\/h2><p>Fibra \u00f3ptica hasta su casa en nuestras zonas de cobertura. Escr\u00edbanos su direcci\u00f3n y le confirmamos si llegamos.<\/p><\/header><div class=\"avl-cob\"><div class=\"avl-munis\"><div class=\"avl-card avl-muni\"><span class=\"avl-icg\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 21s7-6 7-11a7 7 0 1 0-14 0c0 5 7 11 7 11z\"\/><circle cx=\"12\" cy=\"10\" r=\"2.5\"\/><\/svg><\/span><div><h3>Saravena, Arauca<\/h3><p>Sede principal: Cra. 17 # 20-16 \u00b7 Sede: Cra. 14 # 26-74<\/p><span class=\"avl-chip\">Internet fibra \u00f3ptica<\/span><\/div><\/div><div class=\"avl-card avl-muni\"><span class=\"avl-icg\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 21s7-6 7-11a7 7 0 1 0-14 0c0 5 7 11 7 11z\"\/><circle cx=\"12\" cy=\"10\" r=\"2.5\"\/><\/svg><\/span><div><h3>Cubar\u00e1, Boyac\u00e1<\/h3><p>Sucursal: Cra. 6\u00aa # 4-99<\/p><span class=\"avl-chip\">Internet fibra \u00f3ptica<\/span><\/div><\/div><div class=\"avl-dark avl-cob-cta\"><h3>\u00bfLlegamos a su direcci\u00f3n?<\/h3><p>Env\u00edenos su barrio y direcci\u00f3n por WhatsApp y le respondemos si hay red disponible.<\/p><div class=\"avl-btns\"><a class=\"avl-b avl-b-wa\" href=\"https:\/\/wa.me\/573112448956?text=Hola%20Avidtel%2C%20quiero%20verificar%20si%20hay%20cobertura%20en%20mi%20direcci%C3%B3n%3A%20\" target=\"_blank\" rel=\"noopener\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 5.5A2.5 2.5 0 0 1 6.5 3h11A2.5 2.5 0 0 1 20 5.5v8a2.5 2.5 0 0 1-2.5 2.5H10l-4.5 4v-4A2.5 2.5 0 0 1 4 13.5z\"\/><\/svg>Verificar cobertura por WhatsApp<\/a><\/div><\/div><\/div><div class=\"avl-mapa\"><div class=\"avl-mapa-resp\" aria-hidden=\"true\"><span class=\"avl-icg\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M9 4 3.5 6v14L9 18l6 2 5.5-2V4L15 6z\"\/><path d=\"M9 4v14M15 6v14\"\/><\/svg><\/span><b>Saravena, Arauca<\/b><span>Mapa de OpenStreetMap<\/span><\/div><iframe title=\"Mapa de Saravena, Arauca (OpenStreetMap)\" loading=\"lazy\" referrerpolicy=\"no-referrer-when-downgrade\"\nsrc=\"https:\/\/www.openstreetmap.org\/export\/embed.html?bbox=-71.9050%2C6.9330%2C-71.8450%2C6.9760&amp;layer=mapnik&amp;marker=6.9545%2C-71.8742\"><\/iframe><div class=\"avl-mapa-pie\"><a href=\"https:\/\/www.openstreetmap.org\/?mlat=6.9545&amp;mlon=-71.8742#map=15\/6.9545\/-71.8742\" target=\"_blank\" rel=\"noopener\">Abrir mapa grande<\/a><a href=\"https:\/\/www.openstreetmap.org\/copyright\" target=\"_blank\" rel=\"noopener\">\u00a9 colaboradores de OpenStreetMap<\/a><\/div><\/div><\/div><\/div><\/div><script>\n(function(){\nvar raiz=document.getElementById('avl-faq'); if(!raiz) return;\nvar ds=[].slice.call(raiz.querySelectorAll('.avl-faq details'));\nds.forEach(function(d){ d.addEventListener('toggle',function(){ if(d.open) ds.forEach(function(o){ if(o!==d&&o.open) o.open=false; }); }); });\ntry{ var h=location.hash; if(h==='#preguntas-frecuentes'||h==='#cobertura'){ var t=raiz.querySelector(h); if(t) setTimeout(function(){ t.scrollIntoView({block:'start'}); },300); } }catch(e){}\n})();\n<\/script><\/section><style>.e-con:has(#avl-faq){--padding-top:0px;--padding-bottom:0px;padding-top:0!important;padding-bottom:0!important}.e-con:has(#avl-faq)>.e-con-inner{padding-top:0!important;padding-bottom:0!important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-5262","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/avidtel.net\/index.php?rest_route=\/wp\/v2\/pages\/5262","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/avidtel.net\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/avidtel.net\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/avidtel.net\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/avidtel.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5262"}],"version-history":[{"count":1,"href":"https:\/\/avidtel.net\/index.php?rest_route=\/wp\/v2\/pages\/5262\/revisions"}],"predecessor-version":[{"id":5312,"href":"https:\/\/avidtel.net\/index.php?rest_route=\/wp\/v2\/pages\/5262\/revisions\/5312"}],"wp:attachment":[{"href":"https:\/\/avidtel.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5262"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}