{"id":5263,"date":"2026-11-12T22:47:41","date_gmt":"2026-11-13T03:47:41","guid":{"rendered":"https:\/\/avidtel.net\/?page_id=5263"},"modified":"2026-11-13T01:07:39","modified_gmt":"2026-11-13T06:07:39","slug":"gestion-de-trafico","status":"publish","type":"page","link":"https:\/\/avidtel.net\/?page_id=5263","title":{"rendered":"Gesti\u00f3n de tr\u00e1fico"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5263\" class=\"elementor elementor-5263 elementor-bc-flex-widget\">\n\t\t\t\t<div class=\"elementor-element elementor-element-126e2d7 e-con-full e-flex e-con e-parent\" data-id=\"126e2d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1539609 elementor-widget elementor-widget-html\" data-id=\"1539609\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"avl-tope\" aria-hidden=\"true\"><\/div><style>.avl-tope{height:150px;background:#FF8200;margin:0 calc(50% - 50vw);width:100vw;display:block}@media(max-width:921px){.avl-tope{height:110px}}.e-con:has(.avl-tope){--padding-top:0px;--padding-bottom:0px;padding-top:0!important;padding-bottom:0!important;--gap:0px;gap:0!important}<\/style><section id=\"avl-trafico\"><svg class=\"avl-onda avl-onda-a\" viewBox=\"0 0 390 110\" preserveAspectRatio=\"none\" aria-hidden=\"true\"><defs><filter id=\"avlTrfBlur\" x=\"-10%\" y=\"-80%\" width=\"120%\" height=\"260%\"><feGaussianBlur stdDeviation=\"5\"\/><\/filter><\/defs><path d=\"M -20 26 C 70 -6, 170 32, 250 20 S 360 -6, 410 4\" fill=\"none\" stroke=\"#FFD27A\" stroke-width=\"9\" stroke-linecap=\"round\" opacity=\".75\" filter=\"url(#avlTrfBlur)\"\/><path d=\"M -20 26 C 70 -6, 170 32, 250 20 S 360 -6, 410 4\" fill=\"none\" stroke=\"#FFFFFF\" stroke-width=\"2\" stroke-linecap=\"round\" opacity=\".95\"\/><\/svg><svg class=\"avl-onda avl-onda-b\" viewBox=\"0 0 390 110\" preserveAspectRatio=\"none\" aria-hidden=\"true\"><path d=\"M -20 60 C 80 30, 160 84, 260 58 S 360 30, 410 44\" fill=\"none\" stroke=\"#FFD27A\" stroke-width=\"9\" stroke-linecap=\"round\" opacity=\".6\" filter=\"url(#avlTrfBlur)\"\/><path d=\"M -20 60 C 80 30, 160 84, 260 58 S 360 30, 410 44\" fill=\"none\" stroke=\"#FFFFFF\" stroke-width=\"1.6\" stroke-linecap=\"round\" opacity=\".8\"\/><\/svg><div class=\"avl-in\"><header class=\"avl-cab\"><span class=\"avl-eyebrow\">Informaci\u00f3n al usuario<\/span><h1>Pr\u00e1cticas de gesti\u00f3n de <span class=\"avl-hl\">tr\u00e1fico<\/span><\/h1><p>Le contamos, plan por plan, qu\u00e9 medidas aplicamos en nuestra red para que su internet funcione estable y seguro, cu\u00e1ndo se activan y c\u00f3mo pueden afectar su velocidad.<\/p><div class=\"avl-meta\"><span>\u00daltima actualizaci\u00f3n: <span class=\"avl-pend\">[PENDIENTE AVIDTEL: fecha]<\/span><\/span><\/div><\/header><nav class=\"avl-toc\" aria-label=\"Contenido de la p\u00e1gina\"><h2>En esta p\u00e1gina<\/h2><ol><li><a href=\"#avl-trf-principio\"><i>1<\/i>Principio general<\/a><\/li><li><a href=\"#avl-trf-planes\"><i>2<\/i>Pr\u00e1cticas por plan<\/a><\/li><li><a href=\"#avl-trf-todos\"><i>3<\/i>Pr\u00e1cticas en todos los planes<\/a><\/li><li><a href=\"#avl-trf-excepciones\"><i>4<\/i>Excepciones legales<\/a><\/li><\/ol><\/nav><article class=\"avl-card\" id=\"avl-trf-principio\"><div class=\"avl-hd\"><span class=\"avl-num\">1<\/span><h2 class=\"avl-h\">Principio general: internet neutral<\/h2><\/div><div class=\"avl-normas\"><b>Normas<\/b><a href=\"https:\/\/www.secretariasenado.gov.co\/senado\/basedoc\/ley_1450_2011.html\" target=\"_blank\" rel=\"noopener\">Ley 1450 de 2011, art. 56<\/a><a href=\"https:\/\/normograma.mintic.gov.co\/mintic\/compilacion\/docs\/resolucion_crc_5050_2016.htm\" target=\"_blank\" rel=\"noopener\">Res. CRC 5050 de 2016, arts. 2.9.1.3.3, 2.9.1.3.4 y 2.9.2.4<\/a><\/div><p>En Avidtel usted decide qu\u00e9 ve, qu\u00e9 usa y qu\u00e9 publica en internet. Tratamos por igual todo el tr\u00e1fico l\u00edcito, sin importar qui\u00e9n lo env\u00eda, qu\u00e9 aplicaci\u00f3n usa o hacia d\u00f3nde va.<\/p><div class=\"avl-g2\"><div class=\"avl-box\"><h3><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"m5.6 5.6 12.8 12.8\"\/><\/svg>Lo que no hacemos<\/h3><ul><li>No bloqueamos, frenamos ni degradamos contenidos, aplicaciones o servicios l\u00edcitos.<\/li><li>No damos prioridad a una p\u00e1gina o aplicaci\u00f3n sobre otra, ni por acuerdos comerciales.<\/li><li>No restringimos los equipos l\u00edcitos que usted conecte a la red.<\/li><\/ul><\/div><div class=\"avl-box\"><h3><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 3 4 6v6c0 4.6 3.4 8.3 8 9 4.6-.7 8-4.4 8-9V6l-8-3z\"\/><path d=\"m8.5 12 2.5 2.5 4.5-5\"\/><\/svg>Lo que s\u00ed hacemos<\/h3><ul><li>Aplicamos solo medidas razonables y no discriminatorias para evitar la congesti\u00f3n y proteger la seguridad e integridad de la red, como permite el art. 2.9.2.4.<\/li><li>Publicamos esas medidas en esta p\u00e1gina, por plan, para cumplir los principios de transparencia e informaci\u00f3n (arts. 2.9.1.3.3 y 2.9.1.3.4).<\/li><\/ul><\/div><\/div><\/article><article class=\"avl-card\" id=\"avl-trf-planes\"><div class=\"avl-hd\"><span class=\"avl-num\">2<\/span><h2 class=\"avl-h\">Pr\u00e1cticas por plan<\/h2><\/div><p>Cada ficha responde cinco preguntas: qu\u00e9 hacemos, para qu\u00e9, cu\u00e1ndo se activa, c\u00f3mo afecta su velocidad y si afecta a otros planes.<\/p>\n<div class=\"avl-tw\" style=\"margin:0 0 1.2rem\"><table class=\"avl-st\"><caption style=\"text-align:left;font-weight:700;padding:.8rem .9rem;color:var(--t)\">Pr\u00e1cticas de gesti\u00f3n de tr\u00e1fico \u00b7 Res. CRC 5050 de 2016, arts. 2.9.1.3.3, 2.9.1.3.4 y 2.9.2.4<\/caption><thead><tr><th scope=\"col\">Plan<\/th><th scope=\"col\">Pr\u00e1ctica<\/th><th scope=\"col\">Para qu\u00e9 se usa<\/th><th scope=\"col\">Cu\u00e1ndo se aplica<\/th><th scope=\"col\">Efecto en la velocidad<\/th><th scope=\"col\">Efecto en los dem\u00e1s<\/th><\/tr><\/thead><tbody><tr><td class=\"avl-tt\">Hogar 100 a 500 Megas<\/td><td data-l=\"Pr\u00e1ctica\">Capacidad compartida entre usuarios del sector; si la demanda supera lo disponible, se reparte de forma equitativa. Re\u00faso: <span class=\"avl-pend\">[PENDIENTE AVIDTEL: re\u00faso]<\/span><\/td><td data-l=\"Para qu\u00e9 se usa\">Evitar la congesti\u00f3n y mantener estable el servicio de todos<\/td><td data-l=\"Cu\u00e1ndo se aplica\">Solo en alta demanda (horas pico)<\/td><td data-l=\"Efecto en la velocidad\">Puede bajar, nunca por debajo de la m\u00ednima garantizada: 100 Megas <span class=\"avl-pend\">[PENDIENTE AVIDTEL: m\u00ednima]<\/span> \u00b7 300 Megas <span class=\"avl-pend\">[PENDIENTE AVIDTEL: m\u00ednima]<\/span><\/td><td data-l=\"Efecto en los dem\u00e1s\"><span class=\"avl-pend\">[PENDIENTE AVIDTEL: efecto en otros planes]<\/span><\/td><\/tr><tr><td class=\"avl-tt\">Empresa \/ canal dedicado<\/td><td data-l=\"Pr\u00e1ctica\">Canal seg\u00fan propuesta: <span class=\"avl-pend\">[PENDIENTE AVIDTEL: dedicado 1:1 o compartido]<\/span><\/td><td data-l=\"Para qu\u00e9 se usa\">Asegurar la velocidad y el nivel de servicio pactados<\/td><td data-l=\"Cu\u00e1ndo se aplica\">Toda la vigencia del contrato<\/td><td data-l=\"Efecto en la velocidad\">Velocidad m\u00ednima o SLA: <span class=\"avl-pend\">[PENDIENTE AVIDTEL: valor]<\/span><\/td><td data-l=\"Efecto en los dem\u00e1s\"><span class=\"avl-pend\">[PENDIENTE AVIDTEL: efecto en otros planes]<\/span><\/td><\/tr><tr><td class=\"avl-tt\">Todos los planes<\/td><td data-l=\"Pr\u00e1ctica\">Protecci\u00f3n contra ataques DoS\/DDoS y puerto 25 de salida cerrado<\/td><td data-l=\"Para qu\u00e9 se usa\">Seguridad de la red y evitar correo basura<\/td><td data-l=\"Cu\u00e1ndo se aplica\">Siempre activo<\/td><td data-l=\"Efecto en la velocidad\">Ninguno en el uso normal<\/td><td data-l=\"Efecto en los dem\u00e1s\">Ninguno<\/td><\/tr><tr><td class=\"avl-tt\">Todos los planes<\/td><td data-l=\"Pr\u00e1ctica\">Bloqueos legales: material de abuso sexual infantil (Ley 679 de 2001) y juegos de azar ilegales (Coljuegos)<\/td><td data-l=\"Para qu\u00e9 se usa\">Cumplir la ley<\/td><td data-l=\"Cu\u00e1ndo se aplica\">Siempre activo<\/td><td data-l=\"Efecto en la velocidad\">Ninguno sobre contenidos l\u00edcitos<\/td><td data-l=\"Efecto en los dem\u00e1s\">Ninguno<\/td><\/tr><\/tbody><\/table><\/div><div class=\"avl-g2\"><div class=\"avl-plan\"><div class=\"avl-plan-hd\"><span class=\"avl-ic\"><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M3 11 12 4l9 7\"\/><path d=\"M5 10v10h14V10\"\/><path d=\"M10 20v-5h4v5\"\/><\/svg><\/span><div><h3>Planes Hogar<\/h3><p class=\"avl-note\">Hogar 100 a 500 Megas \u00b7 fibra \u00f3ptica FTTH<\/p><\/div><\/div><dl><dt>Pr\u00e1ctica<\/dt><dd>La capacidad de la red se comparte entre los usuarios del sector y, si la demanda supera lo disponible, se reparte de forma equitativa. Relaci\u00f3n de re\u00faso: <span class=\"avl-pend\">[PENDIENTE AVIDTEL: re\u00faso]<\/span>. Mecanismo y equipos: <span class=\"avl-pend\">[PENDIENTE AVIDTEL: mecanismo t\u00e9cnico y marca de equipos]<\/span>.<\/dd><dt>Para qu\u00e9<\/dt><dd>Evitar la congesti\u00f3n y que todos los hogares conectados mantengan un servicio estable.<\/dd><dt>Cu\u00e1ndo se activa<\/dt><dd>Solo en momentos de alta demanda, normalmente en horas pico.<\/dd><dt>Efecto en su velocidad<\/dt><dd>En horas pico la velocidad puede bajar, pero nunca por debajo de la m\u00ednima garantizada:\n<ul class=\"avl-min\"><li><span>Hogar 100 Megas<\/span><span class=\"avl-pend\">[PENDIENTE AVIDTEL: velocidad m\u00ednima]<\/span><\/li><li><span>Hogar 300 Megas<\/span><span class=\"avl-pend\">[PENDIENTE AVIDTEL: velocidad m\u00ednima]<\/span><\/li><\/ul><\/dd><dt>Efecto en otros planes<\/dt><dd><span class=\"avl-pend\">[PENDIENTE AVIDTEL: efecto en otros planes]<\/span><\/dd><\/dl><\/div><div class=\"avl-plan\"><div class=\"avl-plan-hd\"><span class=\"avl-ic\"><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"3\" y=\"7\" width=\"18\" height=\"13\" rx=\"2\"\/><path d=\"M8 7V5a2 2 0 0 1 2-2h4a2 2 0 0 1 2 2v2\"\/><path d=\"M3 13h18\"\/><\/svg><\/span><div><h3>Planes Empresa \/ canal dedicado<\/h3><p class=\"avl-note\">Soluciones a la medida<\/p><\/div><\/div><dl><dt>Pr\u00e1ctica<\/dt><dd>Tipo de canal: <span class=\"avl-pend\">[PENDIENTE AVIDTEL: dedicado 1:1 o compartido, y relaci\u00f3n de re\u00faso]<\/span>.<\/dd><dt>Para qu\u00e9<\/dt><dd>Asegurar la velocidad y las condiciones pactadas en la propuesta comercial de cada empresa.<\/dd><dt>Cu\u00e1ndo se activa<\/dt><dd>Durante toda la vigencia del contrato, seg\u00fan lo pactado.<\/dd><dt>Efecto en su velocidad<\/dt><dd>Velocidad m\u00ednima garantizada \/ nivel de servicio (SLA): <span class=\"avl-pend\">[PENDIENTE AVIDTEL: velocidad m\u00ednima o SLA]<\/span>.<\/dd><dt>Efecto en otros planes<\/dt><dd><span class=\"avl-pend\">[PENDIENTE AVIDTEL: efecto en otros planes]<\/span><\/dd><\/dl><\/div><\/div><p class=\"avl-note\">Compare estos valores con las mediciones reales publicadas en <a href=\"\/?page_id=5264\">Indicadores de calidad<\/a> y con su propia prueba en el <a href=\"https:\/\/avidtel.net\/?page_id=5270\">Test de velocidad<\/a>.<\/p><\/article><article class=\"avl-card\" id=\"avl-trf-todos\"><div class=\"avl-hd\"><span class=\"avl-num\">3<\/span><h2 class=\"avl-h\">Pr\u00e1cticas en todos los planes<\/h2><\/div><div class=\"avl-normas\"><b>Normas<\/b><a href=\"https:\/\/normograma.mintic.gov.co\/mintic\/compilacion\/docs\/resolucion_crc_5050_2016.htm\" target=\"_blank\" rel=\"noopener\">Res. CRC 5050 de 2016, arts. 2.9.2.3 y 2.9.2.4<\/a><a href=\"https:\/\/www.secretariasenado.gov.co\/senado\/basedoc\/ley_0679_2001.html\" target=\"_blank\" rel=\"noopener\">Ley 679 de 2001<\/a><a href=\"https:\/\/www.secretariasenado.gov.co\/senado\/basedoc\/ley_0643_2001.html\" target=\"_blank\" rel=\"noopener\">Ley 643 de 2001, art. 38, par. 3<\/a><\/div><div class=\"avl-g3\"><div class=\"avl-box\"><h3><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 3 4 6v6c0 4.6 3.4 8.3 8 9 4.6-.7 8-4.4 8-9V6l-8-3z\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>Protecci\u00f3n contra ataques<\/h3><p>Detectamos y frenamos ataques de denegaci\u00f3n de servicio (DoS y DDoS) que entran o salen de la red, para que un ataque no tumbe el servicio de todos.<\/p><p class=\"avl-note\">Equipos: <span class=\"avl-pend\">[PENDIENTE AVIDTEL: marca de equipos]<\/span><\/p><\/div><div class=\"avl-box\"><h3><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"\/><path d=\"m3 7 9 6 9-6\"\/><\/svg>Puerto 25 cerrado<\/h3><p>El puerto 25 de salida permanece bloqueado por defecto. As\u00ed evitamos que computadores infectados env\u00eden correo basura desde su conexi\u00f3n.<\/p><p class=\"avl-note\">Su correo normal no se afecta: los servicios de correo usan puertos seguros de env\u00edo.<\/p><\/div><div class=\"avl-box\"><h3><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 3v18M5 7h14\"\/><path d=\"m5 7-3 6a3 3 0 0 0 6 0L5 7zM19 7l-3 6a3 3 0 0 0 6 0l-3-6z\"\/><\/svg>Bloqueos que ordena la ley<\/h3><ul><li>P\u00e1ginas con material de abuso sexual de ni\u00f1as, ni\u00f1os y adolescentes, seg\u00fan los listados oficiales (Ley 679 de 2001).<\/li><li>Sitios de juegos de suerte y azar que operan sin autorizaci\u00f3n, seg\u00fan el listado de Coljuegos.<\/li><\/ul><\/div><\/div><\/article><article class=\"avl-card\" id=\"avl-trf-excepciones\"><div class=\"avl-hd\"><span class=\"avl-num\">4<\/span><h2 class=\"avl-h\">Excepciones legales<\/h2><\/div><p>Fuera de las pr\u00e1cticas anteriores, solo restringimos el acceso a un contenido en estos casos:<\/p><ol class=\"avl-exc\"><li><b>Orden legal o de autoridad competente.<\/b> Bloqueos que exige la ley o que ordena un juez o una autoridad facultada para ello.<\/li><li><b>Solicitud expresa del usuario.<\/b> Filtros o control parental que usted mismo pide o activa (Res. CRC 5050, art. 2.9.2.2).<\/li><li><b>Seguridad de la red.<\/b> Medidas para proteger la red, la integridad de los datos y la continuidad del servicio (art. 2.9.2.3).<\/li><li><b>Emergencias sanitarias.<\/b> Durante una pandemia declarada por la OMS, la regulaci\u00f3n permite priorizar tr\u00e1fico de salud, gobierno, trabajo y educaci\u00f3n (art. 2.9.2.4).<\/li><\/ol><\/article><aside class=\"avl-dk\"><div class=\"avl-hd\"><span class=\"avl-ic\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3h7v7\"\/><path d=\"M10 14 21 3\"\/><path d=\"M19 14v5a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V7a2 2 0 0 1 2-2h5\"\/><\/svg><\/span><div><h2>\u00bfQuiere saber m\u00e1s?<\/h2><p>Nuestra pol\u00edtica de neutralidad explica en detalle los bloqueos legales y sus excepciones. Si cree que una pr\u00e1ctica afecta su servicio, pres\u00e9ntenos una PQR.<\/p><\/div><\/div><div class=\"avl-btns\" style=\"margin-top:1.1rem\"><a class=\"avl-btn\" href=\"\/?page_id=5267#neutralidad\">Pol\u00edtica de neutralidad<\/a><a class=\"avl-btn blanco\" href=\"\/?page_id=5267\">Todas las pol\u00edticas<\/a><a class=\"avl-btn blanco\" href=\"\/?page_id=3442\">Radicar una PQR<\/a><\/div><\/aside><\/div><\/section><style> @import url(\"https:\/\/fonts.googleapis.com\/css2?family=Poppins:wght@400;500;700&display=swap\");#avl-trafico{--p:#C45A00;--bg:#FF8200;--s:#FFFFFF;--t:#2E1A06;--foot:#B65300;--acc:#FFC247;--acc-t:#473614;--soft:#FFF4E0;--line:#FFD89E;--dash:#FFDDB0;--body:rgba(46,26,6,.86);--muted:rgba(46,26,6,.7);--ring:rgba(255,130,0,.3);--r:28px;--grad:linear-gradient(180deg,#FFA526 0%,#F27C00 100%);--tsh:0 2px 3px rgba(85,40,0,.35),0 6px 22px rgba(85,40,0,.45);position:relative;overflow:hidden;isolation:isolate;box-sizing:border-box;margin:0 calc(50% - 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