{"id":5264,"date":"2026-11-12T22:47:42","date_gmt":"2026-11-13T03:47:42","guid":{"rendered":"https:\/\/avidtel.net\/?page_id=5264"},"modified":"2026-11-13T06:01:00","modified_gmt":"2026-11-13T11:01:00","slug":"indicadores-de-calidad","status":"publish","type":"page","link":"https:\/\/avidtel.net\/?page_id=5264","title":{"rendered":"Indicadores de calidad"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5264\" class=\"elementor elementor-5264 elementor-bc-flex-widget\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be69773 e-con-full e-flex e-con e-parent\" data-id=\"be69773\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1cdf87 elementor-widget elementor-widget-html\" data-id=\"e1cdf87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"avl-tope\" aria-hidden=\"true\"><\/div><style>.avl-tope{height:150px;background:#FF8200;margin:0 calc(50% - 50vw);width:100vw;display:block}@media(max-width:921px){.avl-tope{height:110px}}.e-con:has(.avl-tope){--padding-top:0px;--padding-bottom:0px;padding-top:0!important;padding-bottom:0!important;--gap:0px;gap:0!important}<\/style><script>\nvar AVL_IND_DATOS = {\n\/* ===== REPORTE TRIMESTRAL DE ATENCI\u00d3N Y CALIDAD =====\n   Cada trimestre se agrega un bloque nuevo AL INICIO de \"reportes\" (el m\u00e1s reciente va primero).\n   Deje null lo que a\u00fan no tenga: la p\u00e1gina muestra el aviso [PENDIENTE]. *\/\nreportes: [\n{\ntrimestre: 3, anio: 2026, \/\/ 1 = enero a marzo \u00b7 2 = abril a junio \u00b7 3 = julio a septiembre \u00b7 4 = octubre a diciembre\noficina: {\nmenos15min: null, \/\/ % de usuarios atendidos en menos de 15 minutos (desde que toman el turno)\nseFueron: null \/\/ % de usuarios que se fueron sin ser atendidos despu\u00e9s de tomar el turno\n},\nlinea: {\ncompletadas: null, \/\/ % de intentos de llamada completados\nmenos30s: null, \/\/ % atendidos por un asesor en menos de 30 segundos\ncolgaron: null \/\/ % que colgaron despu\u00e9s de elegir una opci\u00f3n del men\u00fa\n},\nsatisfaccion: { oficina: null, linea: null, digital: null }, \/\/ calificaci\u00f3n promedio de 1 a 5 en cada canal\nquejas: null, \/\/ ej.: [{tipo:\"Falla del servicio\", cantidad:12, pct:40}, {tipo:\"Facturaci\u00f3n\", cantidad:6, pct:20}]\nsolicitudes: [null, null, null], \/\/ solicitudes atendidas en cada uno de los tres meses del trimestre\ncanales: null, \/\/ ej.: [\"WhatsApp\", \"Oficina\", \"L\u00ednea telef\u00f3nica\", \"Correo\"]\nobservaciones: null, \/\/ ej.: [\"Las lluvias de agosto retrasaron algunos trabajos en terreno.\"]\nmedicion: {\nfecha: null, \/\/ ej.: \"septiembre de 2026\"\nherramienta: null, \/\/ ej.: \"Speedtest by Ookla\"\nnacional: { bajada: null, subida: null, latencia: null },\ninternacional: { bajada: null, subida: null, latencia: null }\n}\n}\n],\nplanes: [\n{ nombre: \"B\u00e1sico\", tecnologia: \"Fibra \u00f3ptica FTTH\", bajada: 100, subida: 100 },\n{ nombre: \"Est\u00e1ndar\", tecnologia: \"Fibra \u00f3ptica FTTH\", bajada: 300, subida: 300 },\n{ nombre: \"Preferencial + TV\", tecnologia: \"Fibra \u00f3ptica FTTH\", bajada: 400, subida: 400 },\n{ nombre: \"Extremo + TV\", tecnologia: \"Fibra \u00f3ptica FTTH\", bajada: 500, subida: 500 },\n{ nombre: \"Emprendedor + TV\", tecnologia: \"Fibra \u00f3ptica FTTH\", bajada: 400, subida: 400 },\n{ nombre: \"Din\u00e1mico + TV\", tecnologia: \"Fibra \u00f3ptica FTTH\", bajada: 600, subida: 600 },\n{ nombre: \"Plus + TV\", tecnologia: \"Fibra \u00f3ptica FTTH\", bajada: 800, subida: 800 },\n{ nombre: \"Ultra + TV\", tecnologia: \"Fibra \u00f3ptica FTTH\", bajada: 900, subida: 900 }\n],\nmunicipios: [\"Saravena (Arauca)\", \"Cubar\u00e1 (Boyac\u00e1)\"],\nzonas: [\"Casco urbano\", \"Zona rural: fibra \u00f3ptica y radio enlace\"]\n};\n(function(){\nvar D = AVL_IND_DATOS, REP = D.reportes || [], sel = 0;\nvar MESES = [\"Enero\",\"Febrero\",\"Marzo\",\"Abril\",\"Mayo\",\"Junio\",\"Julio\",\"Agosto\",\"Septiembre\",\"Octubre\",\"Noviembre\",\"Diciembre\"];\nfunction esc(s){ return String(s).replace(\/[&<>\"']\/g,function(c){return {\"&\":\"&amp;\",\"<\":\"&lt;\",\">\":\"&gt;\",'\"':\"&quot;\",\"'\":\"&#39;\"}[c];}); }\nfunction vacio(v){ return v === null || v === undefined || v === \"\" || (Array.isArray(v) && v.length === 0); }\nfunction pend(q){ return '<span class=\"avl-pend\">[PENDIENTE AVIDTEL' + (q ? ': ' + esc(q) : '') + ']<\/span>'; }\nfunction num(v, dec){ return Number(v).toLocaleString(\"es-CO\", {maximumFractionDigits: dec === undefined ? 1 : dec}); }\nfunction pct(v, q){ return vacio(v) ? pend(q) : num(v) + '&nbsp;%'; }\nfunction unid(v, u, q){ return vacio(v) ? pend(q) : num(v) + '&nbsp;' + u; }\nfunction txt(v, q){ return vacio(v) ? pend(q) : esc(v); }\nfunction cal(v){ return vacio(v) ? pend(\"de 1 a 5\") : num(v, 1) + '<small> \/ 5<\/small>'; }\nfunction meses(rp){ var t = Number(rp.trimestre); if (!(t >= 1 && t <= 4)) return [\"Mes 1\",\"Mes 2\",\"Mes 3\"]; var a = (t - 1) * 3; return [MESES[a], MESES[a + 1], MESES[a + 2]]; }\nfunction periodo(rp){ if (vacio(rp.trimestre) || vacio(rp.anio)) return pend(\"trimestre y a\u00f1o\"); var m = meses(rp); return m[0].toLowerCase() + ' a ' + m[2].toLowerCase() + ' de ' + esc(rp.anio); }\nfunction pintar(r){\nvar rp = REP[sel] || {};\nvar of = rp.oficina || {}, ln = rp.linea || {}, sa = rp.satisfaccion || {}, me = rp.medicion || {};\nfunction $(k){ return r.querySelectorAll('[data-avl=\"' + k + '\"]'); }\nfunction put(k, html){ var n = $(k); for (var i = 0; i < n.length; i++) n[i].innerHTML = html; }\nput(\"periodo\", periodo(rp));\nput(\"of15\", pct(of.menos15min, \"% < 15 min\"));\nput(\"ofFue\", pct(of.seFueron, \"% que se fueron\"));\nput(\"lnOk\", pct(ln.completadas, \"% completadas\"));\nput(\"ln30\", pct(ln.menos30s, \"% < 30 s\"));\nput(\"lnCol\", pct(ln.colgaron, \"% que colgaron\"));\nput(\"satOf\", cal(sa.oficina)); put(\"satLn\", cal(sa.linea)); put(\"satDg\", cal(sa.digital));\nvar q = \"\";\nif (vacio(rp.quejas)) {\nq = '<tr><td class=\"avl-tt\" data-l=\"Tipo de queja\">' + pend(\"tipo de queja\") + '<\/td><td class=\"n\" data-l=\"Cantidad\"><span>' + pend(\"cantidad\") + '<\/span><\/td><td class=\"n\" data-l=\"% del total\"><span>' + pend(\"%\") + '<\/span><\/td><\/tr>';\n} else {\nrp.quejas.forEach(function(x){\nq += '<tr><td class=\"avl-tt\" data-l=\"Tipo de queja\">' + txt(x.tipo, \"tipo de queja\") + '<\/td><td class=\"n\" data-l=\"Cantidad\"><span>' + (vacio(x.cantidad) ? pend(\"cantidad\") : num(x.cantidad, 0)) + '<\/span><\/td><td class=\"n\" data-l=\"% del total\"><span>' + pct(x.pct, \"%\") + '<\/span><\/td><\/tr>';\n});\n}\nput(\"quejas\", q);\nput(\"solAnio\", periodo(rp));\nvar s = rp.solicitudes || [], mm = meses(rp), max = 0, tot = 0, hay = false;\nfor (var i = 0; i < 3; i++) { if (!vacio(s[i])) { hay = true; tot += Number(s[i]); if (Number(s[i]) > max) max = Number(s[i]); } }\nvar b = \"\";\nfor (var m = 0; m < 3; m++) {\nvar v = s[m], w = (!vacio(v) && max > 0) ? Math.max(2, Math.round(Number(v) \/ max * 100)) : 0;\nb += '<li><span class=\"avl-bm\">' + mm[m] + '<\/span><span class=\"avl-bt' + (vacio(v) ? ' vac' : '') + '\"><span class=\"avl-bf\" style=\"width:' + w + '%\"><\/span><\/span><span class=\"avl-bv\">' + (vacio(v) ? pend() : num(v, 0)) + '<\/span><\/li>';\n}\nput(\"barras\", b);\nput(\"solTot\", hay ? num(tot, 0) : pend(\"total del trimestre\"));\nif (vacio(rp.canales)) put(\"canales\", '<li>' + pend(\"canales m\u00e1s usados, en orden\") + '<\/li>');\nelse put(\"canales\", rp.canales.map(function(c){ return '<li>' + esc(c) + '<\/li>'; }).join(\"\"));\nif (vacio(rp.observaciones)) put(\"obs\", '<li>' + pend(\"observaciones del trimestre\") + '<\/li>');\nelse put(\"obs\", rp.observaciones.map(function(c){ return '<li>' + esc(c) + '<\/li>'; }).join(\"\"));\nput(\"medFecha\", txt(me.fecha, \"fecha de la medici\u00f3n\"));\nput(\"medHerr\", txt(me.herramienta, \"herramienta\"));\nfunction filaMed(nom, o){ o = o || {};\nreturn '<tr><td class=\"avl-tt\" data-l=\"Conexi\u00f3n\">' + nom + '<\/td><td class=\"n\" data-l=\"Bajada\"><span>' + unid(o.bajada, \"Mbps\", \"bajada\") + '<\/span><\/td><td class=\"n\" data-l=\"Subida\"><span>' + unid(o.subida, \"Mbps\", \"subida\") + '<\/span><\/td><td class=\"n\" data-l=\"Latencia\"><span>' + unid(o.latencia, \"ms\", \"latencia\") + '<\/span><\/td><\/tr>';\n}\nput(\"medicion\", filaMed(\"Nacional\", me.nacional) + filaMed(\"Internacional\", me.internacional));\nput(\"planes\", (D.planes || []).map(function(p){\nreturn '<tr><td class=\"avl-tt\" data-l=\"Plan\">' + txt(p.nombre, \"plan\") + '<\/td><td data-l=\"Tecnolog\u00eda\"><span>' + txt(p.tecnologia, \"tecnolog\u00eda\") + '<\/span><\/td><td class=\"n\" data-l=\"Bajada\"><span>' + unid(p.bajada, \"Mbps\", \"bajada\") + '<\/span><\/td><td class=\"n\" data-l=\"Subida\"><span>' + unid(p.subida, \"Mbps\", \"subida\") + '<\/span><\/td><\/tr>';\n}).join(\"\"));\nput(\"municipios\", vacio(D.municipios) ? '<li>' + pend(\"municipios con servicio\") + '<\/li>' : D.municipios.map(function(x){ return '<li>' + esc(x) + '<\/li>'; }).join(\"\"));\nput(\"zonas\", vacio(D.zonas) ? '<li>' + pend(\"zonas con cobertura\") + '<\/li>' : D.zonas.map(function(x){ return '<li>' + esc(x) + '<\/li>'; }).join(\"\"));\nput(\"historial\", REP.map(function(x, i){ return '<li><button type=\"button\" data-rep=\"' + i + '\" aria-pressed=\"' + (i === sel) + '\">Trimestre ' + esc(x.trimestre) + ' de ' + esc(x.anio) + ' \u00b7 ' + periodo(x) + '<\/button><\/li>'; }).join(\"\"));\n}\nfunction go(){\nvar r = document.getElementById(\"avl-ind\");\nif (!r) { if (document.readyState === \"loading\") document.addEventListener(\"DOMContentLoaded\", go, {once: true}); return; }\nif (r.getAttribute(\"data-pintado\")) return;\nr.setAttribute(\"data-pintado\", \"1\");\npintar(r);\nr.addEventListener(\"click\", function(e){ var b = e.target.closest ? e.target.closest(\"[data-rep]\") : null; if (!b) return; sel = Number(b.getAttribute(\"data-rep\")) || 0; pintar(r); });\n}\ngo();\n})();\n<\/script><section id=\"avl-ind\"><svg class=\"avl-onda avl-onda-a\" viewBox=\"0 0 390 110\" preserveAspectRatio=\"none\" aria-hidden=\"true\"><defs><filter id=\"avlIndBlur\" x=\"-10%\" y=\"-80%\" width=\"120%\" height=\"260%\"><feGaussianBlur stdDeviation=\"5\"\/><\/filter><\/defs><path d=\"M -20 26 C 70 -6, 170 32, 250 20 S 360 -6, 410 4\" fill=\"none\" stroke=\"#FFD27A\" stroke-width=\"9\" stroke-linecap=\"round\" opacity=\".75\" filter=\"url(#avlIndBlur)\"\/><path d=\"M -20 26 C 70 -6, 170 32, 250 20 S 360 -6, 410 4\" fill=\"none\" stroke=\"#FFFFFF\" stroke-width=\"2\" stroke-linecap=\"round\" opacity=\".95\"\/><\/svg><svg class=\"avl-onda avl-onda-b\" viewBox=\"0 0 390 110\" preserveAspectRatio=\"none\" aria-hidden=\"true\"><path d=\"M -20 60 C 80 30, 160 84, 260 58 S 360 30, 410 44\" fill=\"none\" stroke=\"#FFD27A\" stroke-width=\"9\" stroke-linecap=\"round\" opacity=\".6\" filter=\"url(#avlIndBlur)\"\/><path d=\"M -20 60 C 80 30, 160 84, 260 58 S 360 30, 410 44\" fill=\"none\" stroke=\"#FFFFFF\" stroke-width=\"1.6\" stroke-linecap=\"round\" opacity=\".8\"\/><\/svg><div class=\"avl-in\"><header class=\"avl-cab\"><span class=\"avl-eyebrow\">Informaci\u00f3n al usuario<\/span><h1>Indicadores de <span class=\"avl-hl\">calidad<\/span><\/h1><p>Cada trimestre publicamos c\u00f3mo atendimos a nuestros usuarios y qu\u00e9 velocidad y latencia entrega nuestra red de fibra \u00f3ptica, para que pueda comparar lo que contrat\u00f3 con lo que recibe.<\/p><div class=\"avl-meta\"><span>Datos de: <b data-avl=\"periodo\"><span class=\"avl-pend\">[PENDIENTE AVIDTEL: mes y a\u00f1o]<\/span><\/b><\/span><span>Reporte trimestral<\/span><\/div><\/header><nav class=\"avl-toc\" aria-label=\"Contenido de la p\u00e1gina\"><h2>En esta p\u00e1gina<\/h2><ol><li><a href=\"#avl-ind-atencion\"><i>1<\/i>Atenci\u00f3n al usuario<\/a><\/li><li><a href=\"#avl-ind-velocidad\"><i>2<\/i>Velocidad y latencia<\/a><\/li><li><a href=\"#avl-ind-cobertura\"><i>3<\/i>Cobertura<\/a><\/li><li><a href=\"#avl-ind-factores\"><i>4<\/i>Qu\u00e9 afecta su velocidad<\/a><\/li><li><a href=\"#avl-ind-wifi\"><i>5<\/i>Recomendaciones para el WiFi<\/a><\/li><li><a href=\"#avl-ind-mas\"><i>6<\/i>Mida y consulte<\/a><\/li><\/ol><\/nav><article class=\"avl-card\" id=\"avl-ind-atencion\"><div class=\"avl-hd\"><span class=\"avl-num\">1<\/span><h2 class=\"avl-h\">Indicadores de atenci\u00f3n al usuario<\/h2><\/div><div class=\"avl-normas\"><b>Norma<\/b><a href=\"https:\/\/normograma.mintic.gov.co\/mintic\/compilacion\/docs\/resolucion_crc_5050_2016.htm\" target=\"_blank\" rel=\"noopener\">Res. CRC 5050 de 2016, art. 2.1.25.7<\/a><\/div><p>Medimos mes a mes la calidad de la atenci\u00f3n en cada uno de nuestros canales, como lo pide la regulaci\u00f3n, y publicamos el reporte al cierre de cada trimestre. Estos son los resultados de <b data-avl=\"periodo\"><span class=\"avl-pend\">[PENDIENTE AVIDTEL: mes y a\u00f1o]<\/span><\/b>.<\/p><div class=\"avl-g2\"><div class=\"avl-box\"><h3><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M3 21h18M5 21V8l7-5 7 5v13\"\/><path d=\"M9 21v-6h6v6\"\/><\/svg>Oficinas de atenci\u00f3n<\/h3><div class=\"avl-kpis\"><div class=\"avl-kpi\"><div class=\"avl-kv\" data-avl=\"of15\"><span class=\"avl-pend\">[PENDIENTE AVIDTEL]<\/span><\/div><p>de los usuarios fue atendido en <b>menos de 15 minutos<\/b>, contados desde que tom\u00f3 el turno.<\/p><\/div><div class=\"avl-kpi\"><div class=\"avl-kv\" data-avl=\"ofFue\"><span class=\"avl-pend\">[PENDIENTE AVIDTEL]<\/span><\/div><p>de los usuarios <b>se fue sin ser atendido<\/b> despu\u00e9s de tomar el turno.<\/p><\/div><\/div><\/div><div class=\"avl-box\"><h3><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 16.9v3a2 2 0 0 1-2.2 2 19.8 19.8 0 0 1-8.6-3.1 19.5 19.5 0 0 1-6-6A19.8 19.8 0 0 1 2.1 4.2 2 2 0 0 1 4.1 2h3a2 2 0 0 1 2 1.7c.1.9.4 1.8.7 2.7a2 2 0 0 1-.5 2.1L8 9.8a16 16 0 0 0 6 6l1.3-1.3a2 2 0 0 1 2.1-.4c.9.3 1.8.6 2.7.7a2 2 0 0 1 1.7 2z\"\/><\/svg>L\u00ednea de atenci\u00f3n<\/h3><div class=\"avl-kpis\"><div class=\"avl-kpi\"><div class=\"avl-kv\" data-avl=\"ln30\"><span class=\"avl-pend\">[PENDIENTE AVIDTEL]<\/span><\/div><p>de quienes pidieron hablar con un asesor fue atendido en <b>menos de 30 segundos<\/b>.<\/p><\/div><div class=\"avl-kpi\"><div class=\"avl-kv\" data-avl=\"lnCol\"><span class=\"avl-pend\">[PENDIENTE AVIDTEL]<\/span><\/div><p>de las llamadas <b>colg\u00f3<\/b> despu\u00e9s de elegir una opci\u00f3n del men\u00fa.<\/p><\/div><div class=\"avl-kpi\"><div class=\"avl-kv\" data-avl=\"lnOk\"><span class=\"avl-pend\">[PENDIENTE AVIDTEL]<\/span><\/div><p>de los intentos de llamada a la l\u00ednea se <b>complet\u00f3<\/b> con \u00e9xito.<\/p><\/div><\/div><\/div><\/div><hr class=\"avl-sep\"><h3>Quejas m\u00e1s frecuentes del trimestre<\/h3><div class=\"avl-tw\"><table class=\"avl-st\"><thead><tr><th>Tipo de queja<\/th><th>Cantidad<\/th><th>% del total<\/th><\/tr><\/thead><tbody data-avl=\"quejas\"><tr><td class=\"avl-tt\" data-l=\"Tipo de queja\"><span class=\"avl-pend\">[PENDIENTE AVIDTEL]<\/span><\/td><td data-l=\"Cantidad\"><span class=\"avl-pend\">[PENDIENTE AVIDTEL]<\/span><\/td><td data-l=\"%\"><span class=\"avl-pend\">[PENDIENTE AVIDTEL]<\/span><\/td><\/tr><\/tbody><\/table><\/div><hr class=\"avl-sep\"><div class=\"avl-sol-hd\"><h3>Solicitudes atendidas por mes \u00b7 <span data-avl=\"solAnio\"><span class=\"avl-pend\">[PENDIENTE AVIDTEL: a\u00f1o]<\/span><\/span><\/h3><p class=\"avl-sol-tot\">Total del trimestre: <b data-avl=\"solTot\"><span class=\"avl-pend\">[PENDIENTE AVIDTEL]<\/span><\/b><\/p><\/div><ol class=\"avl-bars\" data-avl=\"barras\" aria-label=\"Solicitudes atendidas en cada mes\"><\/ol><hr class=\"avl-sep\"><h3>Canales m\u00e1s usados en el trimestre<\/h3><ol class=\"avl-rank\" data-avl=\"canales\"><li><span class=\"avl-pend\">[PENDIENTE AVIDTEL]<\/span><\/li><\/ol><hr class=\"avl-sep\"><h3>Satisfacci\u00f3n en la atenci\u00f3n<\/h3><p class=\"avl-note\">Calificaci\u00f3n promedio que nos dan los usuarios despu\u00e9s de ser atendidos, en una escala de 1 a 5.<\/p><div class=\"avl-g3 avl-sat\"><div class=\"avl-box\"><div class=\"avl-kv\" data-avl=\"satOf\"><span class=\"avl-pend\">[PENDIENTE AVIDTEL]<\/span><\/div><p>Oficinas de atenci\u00f3n<\/p><\/div><div class=\"avl-box\"><div class=\"avl-kv\" data-avl=\"satLn\"><span class=\"avl-pend\">[PENDIENTE AVIDTEL]<\/span><\/div><p>L\u00ednea de atenci\u00f3n<\/p><\/div><div class=\"avl-box\"><div class=\"avl-kv\" data-avl=\"satDg\"><span class=\"avl-pend\">[PENDIENTE AVIDTEL]<\/span><\/div><p>WhatsApp y canales digitales<\/p><\/div><\/div><hr class=\"avl-sep\"><h3>Observaciones del trimestre<\/h3><ul data-avl=\"obs\"><li><span class=\"avl-pend\">[PENDIENTE AVIDTEL]<\/span><\/li><\/ul><hr class=\"avl-sep\"><h3>Reportes publicados<\/h3><ul class=\"avl-hist\" data-avl=\"historial\"><\/ul><\/article><article class=\"avl-card\" id=\"avl-ind-velocidad\"><div class=\"avl-hd\"><span class=\"avl-num\">2<\/span><h2 class=\"avl-h\">Medici\u00f3n de servicios de datos: velocidad y latencia<\/h2><\/div><div class=\"avl-normas\"><b>Normas<\/b><a href=\"https:\/\/normograma.mintic.gov.co\/mintic\/compilacion\/docs\/resolucion_crc_5050_2016.htm\" target=\"_blank\" rel=\"noopener\">Res. CRC 5050 de 2016, T\u00edtulo V, arts. 5.1.4.1 y 5.1.4.2<\/a><a href=\"https:\/\/normograma.mintic.gov.co\/mintic\/compilacion\/docs\/resolucion_crc_5050_2016.htm\" target=\"_blank\" rel=\"noopener\">Res. CRC 5050 de 2016, art. 2.1.10.8<\/a><\/div><p>Nuestro internet llega por fibra \u00f3ptica hasta su casa o negocio (FTTH). Abajo encuentra la velocidad que contrata en cada plan y la que medimos en la red, por separado para destinos dentro de Colombia y en el exterior, como pide el r\u00e9gimen de calidad de la CRC.<\/p><h3>Velocidad contratada por plan<\/h3><div class=\"avl-tw\"><table class=\"avl-st\"><thead><tr><th>Plan<\/th><th>Tecnolog\u00eda<\/th><th>Bajada<\/th><th>Subida<\/th><\/tr><\/thead><tbody data-avl=\"planes\"><\/tbody><\/table><\/div><p class=\"avl-note\">\u00bfBusca un plan Empresa? Su velocidad se define a la medida en la propuesta comercial. Vea las <a href=\"\/?page_id=5268\">tarifas vigentes<\/a> y la <a href=\"\/?page_id=5263\">velocidad m\u00ednima garantizada por plan<\/a>.<\/p><h3>Velocidad y latencia medidas en la red<\/h3><div class=\"avl-tw\"><table class=\"avl-st\"><thead><tr><th>Conexi\u00f3n<\/th><th>Bajada<\/th><th>Subida<\/th><th>Latencia<\/th><\/tr><\/thead><tbody data-avl=\"medicion\"><\/tbody><\/table><\/div><p class=\"avl-note\">Medici\u00f3n realizada en <span data-avl=\"medFecha\"><span class=\"avl-pend\">[PENDIENTE AVIDTEL]<\/span><\/span> con <span data-avl=\"medHerr\"><span class=\"avl-pend\">[PENDIENTE AVIDTEL]<\/span><\/span>. La latencia es el tiempo que tarda un dato en ir y volver: entre m\u00e1s baja, mejor responden los juegos, las videollamadas y la navegaci\u00f3n.<\/p><\/article><article class=\"avl-card\" id=\"avl-ind-cobertura\"><div class=\"avl-hd\"><span class=\"avl-num\">3<\/span><h2 class=\"avl-h\">Condiciones de cobertura<\/h2><\/div><div class=\"avl-g2\"><div class=\"avl-box\"><h3><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 22s7-6.2 7-12a7 7 0 1 0-14 0c0 5.8 7 12 7 12z\"\/><circle cx=\"12\" cy=\"10\" r=\"2.6\"\/><\/svg>Municipios con servicio<\/h3><ul class=\"avl-tags\" data-avl=\"municipios\"><li><span class=\"avl-pend\">[PENDIENTE AVIDTEL]<\/span><\/li><\/ul><\/div><div class=\"avl-box\"><h3><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 4 3 6v14l6-2 6 2 6-2V4l-6 2-6-2z\"\/><path d=\"M9 4v14M15 6v14\"\/><\/svg>Zonas con cobertura<\/h3><ul class=\"avl-tags\" data-avl=\"zonas\"><li><span class=\"avl-pend\">[PENDIENTE AVIDTEL]<\/span><\/li><\/ul><\/div><\/div><p class=\"avl-note\">Antes de contratar confirmamos que su direcci\u00f3n tenga red disponible. Consulte el detalle en <a href=\"\/?page_id=3901\">Cobertura y mapa de red<\/a> o escr\u00edbanos por <a href=\"https:\/\/wa.me\/573112448956\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a>.<\/p><\/article><article class=\"avl-card\" id=\"avl-ind-factores\"><div class=\"avl-hd\"><span class=\"avl-num\">4<\/span><h2 class=\"avl-h\">Qu\u00e9 puede afectar la velocidad que usted percibe<\/h2><\/div><p>La velocidad que ve en su celular o computador no depende solo de la red. Estos son los factores que intervienen:<\/p><div class=\"avl-g2\"><div class=\"avl-box\"><h3><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 3 4 6v6c0 4.6 3.4 8.3 8 9 4.6-.7 8-4.4 8-9V6l-8-3z\"\/><path d=\"m8.5 12 2.5 2.5 4.5-5\"\/><\/svg>Dependen de Avidtel<\/h3><ul><li>El estado de la red de fibra \u00f3ptica hasta su predio.<\/li><li>La capacidad de nuestra red y de la salida a internet nacional e internacional.<\/li><li>El funcionamiento y la configuraci\u00f3n del equipo (ONT\/router) que instalamos.<\/li><\/ul><\/div><div class=\"avl-box\"><h3><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M3 11 12 4l9 7\"\/><path d=\"M5 10v10h14V10\"\/><path d=\"M9.5 16.5a3.5 3.5 0 0 1 5 0\"\/><\/svg>Dependen de su hogar o del destino<\/h3><ul><li>La se\u00f1al WiFi: distancia al router, paredes, pisos e interferencias.<\/li><li>Los equipos: celulares o computadores antiguos, tarjetas WiFi o cables que no soportan altas velocidades.<\/li><li>Cu\u00e1ntos dispositivos usan internet al mismo tiempo y qu\u00e9 hacen (descargas, video en alta definici\u00f3n, actualizaciones).<\/li><li>Virus o programas que consumen internet en segundo plano.<\/li><li>La capacidad y la ubicaci\u00f3n del servidor o la p\u00e1gina que visita.<\/li><\/ul><\/div><\/div><\/article><article class=\"avl-card\" id=\"avl-ind-wifi\"><div class=\"avl-hd\"><span class=\"avl-num\">5<\/span><h2 class=\"avl-h\">Recomendaciones para aprovechar su WiFi<\/h2><\/div><div class=\"avl-g3 avl-tips\"><div class=\"avl-tip\"><span class=\"avl-ic\"><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 22s7-6.2 7-12a7 7 0 1 0-14 0c0 5.8 7 12 7 12z\"\/><circle cx=\"12\" cy=\"10\" r=\"2.6\"\/><\/svg><\/span><div><h3>Ubique bien el equipo<\/h3><p>En un lugar central, alto y despejado; no lo encierre en muebles ni lo deje en el piso.<\/p><\/div><\/div><div class=\"avl-tip\"><span class=\"avl-ic\"><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"m5.6 5.6 12.8 12.8\"\/><\/svg><\/span><div><h3>Al\u00e9jelo de interferencias<\/h3><p>Microondas, tel\u00e9fonos inal\u00e1mbricos, espejos, acuarios y paredes gruesas debilitan la se\u00f1al.<\/p><\/div><\/div><div class=\"avl-tip\"><span class=\"avl-ic\"><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M2 8.8a15 15 0 0 1 20 0\"\/><path d=\"M5 12.5a10 10 0 0 1 14 0\"\/><path d=\"M8.5 16a5 5 0 0 1 7 0\"\/><circle cx=\"12\" cy=\"19.5\" r=\"1\"\/><\/svg><\/span><div><h3>Elija la banda correcta<\/h3><p>Use la red de 5 GHz cerca del equipo (m\u00e1s r\u00e1pida) y la de 2,4 GHz en lugares lejanos (m\u00e1s alcance).<\/p><\/div><\/div><div class=\"avl-tip\"><span class=\"avl-ic\"><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"12\" rx=\"2\"\/><path d=\"M8 20h8M12 16v4\"\/><\/svg><\/span><div><h3>Conecte por cable lo pesado<\/h3><p>Televisor, consola o computador de trabajo rinden m\u00e1s con cable de red, y as\u00ed tambi\u00e9n se mide mejor la velocidad.<\/p><\/div><\/div><div class=\"avl-tip\"><span class=\"avl-ic\"><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"5\" y=\"11\" width=\"14\" height=\"10\" rx=\"2\"\/><path d=\"M8 11V7a4 4 0 0 1 8 0v4\"\/><\/svg><\/span><div><h3>Proteja su red<\/h3><p>Use una clave fuerte, c\u00e1mbiela de vez en cuando y no la comparta: los vecinos conectados le restan velocidad.<\/p><\/div><\/div><div class=\"avl-tip\"><span class=\"avl-ic\"><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M21 12a9 9 0 1 1-2.6-6.4\"\/><path d=\"M21 4v5h-5\"\/><\/svg><\/span><div><h3>Reinicie si nota lentitud<\/h3><p>Apague el equipo 30 segundos y pr\u00e9ndalo de nuevo; desconecte los dispositivos que no est\u00e9 usando.<\/p><\/div><\/div><\/div><\/article><aside class=\"avl-dk\" id=\"avl-ind-mas\"><div class=\"avl-hd\"><span class=\"avl-ic\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 14l4-4\"\/><path d=\"M3.3 19a10 10 0 1 1 17.4 0\"\/><\/svg><\/span><div><h2>Mida su conexi\u00f3n y consulte m\u00e1s<\/h2><p>Pruebe su velocidad gratis con nuestro medidor. Si el resultado est\u00e1 por debajo de lo contratado de forma repetida, puede presentar una PQR sin costo.<\/p><\/div><\/div><div class=\"avl-btns\" style=\"margin-top:1.1rem\"><a class=\"avl-btn\" href=\"https:\/\/avidtel.net\/?page_id=5270\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 14l4-4\"\/><path d=\"M3.3 19a10 10 0 1 1 17.4 0\"\/><\/svg>Test de velocidad<\/a><a class=\"avl-btn blanco\" href=\"\/?page_id=5263\">Gesti\u00f3n de tr\u00e1fico<\/a><a class=\"avl-btn blanco\" href=\"\/?page_id=3442\">Radicar una PQR<\/a><\/div><\/aside><noscript><p class=\"avl-aviso\" style=\"background:#fff\">Active JavaScript para ver los valores del trimestre.<\/p><\/noscript><\/div><\/section><style> @import url(\"https:\/\/fonts.googleapis.com\/css2?family=Poppins:wght@400;500;700&display=swap\");#avl-ind{--p:#C45A00;--bg:#FF8200;--s:#FFFFFF;--t:#2E1A06;--foot:#B65300;--acc:#FFC247;--acc-t:#473614;--soft:#FFF4E0;--line:#FFD89E;--dash:#FFDDB0;--body:rgba(46,26,6,.86);--muted:rgba(46,26,6,.7);--ring:rgba(255,130,0,.3);--r:28px;--grad:linear-gradient(180deg,#FFA526 0%,#F27C00 100%);--tsh:0 2px 3px rgba(85,40,0,.35),0 6px 22px rgba(85,40,0,.45);position:relative;overflow:hidden;isolation:isolate;box-sizing:border-box;margin:0 calc(50% - 50vw);width:100vw;padding:clamp(3rem,6vw,5.5rem) clamp(1rem,4vw,3rem) clamp(3.5rem,7vw,6rem);background:var(--bg);color:var(--t);font-family:\"Poppins\",system-ui,-apple-system,\"Segoe UI\",sans-serif;font-size:15px;line-height:1.5;text-align:left}#avl-ind *,#avl-ind *::before,#avl-ind *::after{box-sizing:border-box}#avl-ind::before{content:\"\";position:absolute;z-index:0;pointer-events:none;width:clamp(380px,46vw,620px);aspect-ratio:1;top:calc(clamp(380px,46vw,620px) * -.38);right:calc(clamp(380px,46vw,620px) * -.3);border-radius:50%;background:radial-gradient(closest-side,rgba(255,180,60,.75),rgba(255,180,60,0))}#avl-ind .avl-onda{position:absolute;left:0;width:100%;height:110px;z-index:0;pointer-events:none}#avl-ind .avl-onda-a{top:10px}#avl-ind .avl-onda-b{bottom:0;height:120px;opacity:.8}#avl-ind .avl-in{position:relative;z-index:2;max-width:1120px;margin:0 auto}#avl-ind h1,#avl-ind h2,#avl-ind h3,#avl-ind h4,#avl-ind p,#avl-ind ul,#avl-ind ol{margin:0}#avl-ind a{color:var(--p);font-weight:700;text-decoration:underline;text-underline-offset:2px}#avl-ind a:hover{color:#8A3F00}#avl-ind a:focus-visible,#avl-ind button:focus-visible{outline:3px solid #fff;outline-offset:2px;box-shadow:0 0 0 6px var(--ring)}#avl-ind .avl-cab{text-align:center;max-width:70ch;margin:0 auto 2rem}#avl-ind .avl-eyebrow{display:inline-flex;align-items:center;gap:.55em;font-size:.74rem;font-weight:700;letter-spacing:.12em;text-transform:uppercase;color:var(--foot);background:#fff;padding:.5em 1.1em .5em .85em;border-radius:999px;box-shadow:0 8px 18px -10px rgba(0,0,0,.45);margin-bottom:1rem}#avl-ind .avl-eyebrow::before{content:\"\";width:8px;height:8px;border-radius:50%;background:var(--bg);box-shadow:0 0 0 3px #FFE0B3}#avl-ind h1{color:#fff;font-weight:700;letter-spacing:-.02em;line-height:1.12;font-size:clamp(1.9rem,4.4vw,3rem);text-shadow:var(--tsh)}#avl-ind h1 .avl-hl{color:var(--acc)}#avl-ind .avl-cab>p{color:rgba(255,255,255,.95);margin-top:.9rem;font-size:1.02rem;text-shadow:0 1px 2px rgba(85,40,0,.35)}#avl-ind .avl-meta{display:flex;flex-wrap:wrap;justify-content:center;gap:.5rem;margin-top:1.1rem}#avl-ind .avl-meta span{background:rgba(255,255,255,.95);color:var(--t);border-radius:999px;padding:.35em .95em;font-size:.82rem;font-weight:500}#avl-ind .avl-meta b{color:var(--p)}#avl-ind .avl-toc{background:#fff;border-radius:var(--r);box-shadow:0 26px 48px -22px rgba(0,0,0,.45);padding:18px 22px;margin:0 0 1.6rem}#avl-ind .avl-toc h2{font-size:.8rem;letter-spacing:.12em;text-transform:uppercase;color:var(--p);margin-bottom:.7rem}#avl-ind .avl-toc ol{list-style:none;padding:0;display:grid;grid-template-columns:repeat(auto-fill,minmax(230px,1fr));gap:.45rem}#avl-ind .avl-toc a{display:flex;align-items:center;gap:.6rem;text-decoration:none;color:var(--t);font-weight:500;font-size:.92rem;background:var(--soft);border:1.5px solid var(--line);border-radius:14px;padding:.5rem .7rem;line-height:1.25;min-height:44px}#avl-ind .avl-toc a:hover{border-color:var(--p);color:var(--p)}#avl-ind .avl-toc a i{font-style:normal;flex:0 0 26px;height:26px;border-radius:9px;background:var(--grad);color:#fff;font-weight:700;font-size:.78rem;display:grid;place-items:center;text-shadow:0 1px 2px rgba(125,58,0,.45)}#avl-ind .avl-card{background:#fff;border-radius:var(--r);box-shadow:0 26px 48px -22px rgba(0,0,0,.45);padding:clamp(18px,3vw,30px);margin:0 0 1.4rem;scroll-margin-top:90px}#avl-ind .avl-card>*+*{margin-top:.9rem}#avl-ind .avl-hd{display:flex;gap:.85rem;align-items:flex-start}#avl-ind .avl-ic{flex:0 0 46px;height:46px;border-radius:15px;background:var(--soft);color:var(--p);display:grid;place-items:center;border:1.5px solid var(--line)}#avl-ind .avl-num{flex:0 0 46px;height:46px;border-radius:15px;background:var(--grad);color:#fff;display:grid;place-items:center;font-weight:700;font-size:1.05rem;text-shadow:0 1px 2px rgba(125,58,0,.45);box-shadow:0 12px 20px -12px rgba(194,90,0,.9)}#avl-ind h2.avl-h{font-size:clamp(1.2rem,2.4vw,1.5rem);line-height:1.2;letter-spacing:-.01em;color:var(--t);font-weight:700;padding-top:.45rem}#avl-ind h3{font-size:1.02rem;color:var(--t);font-weight:700;line-height:1.3}#avl-ind .avl-card p,#avl-ind .avl-card li{color:var(--body)}#avl-ind .avl-card ul,#avl-ind .avl-card ol{padding-left:1.25rem}#avl-ind .avl-card li+li{margin-top:.35rem}#avl-ind .avl-card li::marker{color:var(--p);font-weight:700}#avl-ind .avl-note{color:var(--muted);font-size:.85rem}#avl-ind .avl-sep{border:0;border-top:1.5px dashed var(--dash);margin:1.2rem 0}#avl-ind .avl-normas{display:flex;flex-wrap:wrap;gap:.4rem;align-items:center}#avl-ind .avl-normas>b{font-size:.72rem;letter-spacing:.1em;text-transform:uppercase;color:var(--muted);margin-right:.2rem}#avl-ind .avl-normas a{display:inline-flex;align-items:center;gap:.35em;font-size:.8rem;text-decoration:none;background:var(--soft);border:1.5px solid var(--line);border-radius:999px;padding:.25em .8em;color:var(--p);line-height:1.3}#avl-ind .avl-normas a:hover{border-color:var(--p)}#avl-ind .avl-normas a::after{content:\"\";width:9px;height:9px;flex:0 0 9px;background:currentColor;-webkit-mask:url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='3'%3E%3Cpath d='M7 17L17 7M9 7h8v8'\/%3E%3C\/svg%3E\") center\/contain no-repeat;mask:url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='3'%3E%3Cpath d='M7 17L17 7M9 7h8v8'\/%3E%3C\/svg%3E\") center\/contain no-repeat}#avl-ind .avl-upd{font-size:.8rem;color:var(--muted);border-top:1.5px dashed var(--dash);padding-top:.7rem}#avl-ind .avl-g2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:1rem}#avl-ind .avl-g3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:1rem}#avl-ind .avl-box{background:var(--soft);border:1.5px solid var(--line);border-radius:18px;padding:16px}#avl-ind .avl-box>*+*{margin-top:.5rem}#avl-ind .avl-box h3{display:flex;gap:.55rem;align-items:center}#avl-ind .avl-box h3 svg{flex:0 0 auto;color:var(--p)}#avl-ind .avl-dk{background:var(--foot);color:#fff;border-radius:30px;padding:clamp(18px,3vw,28px);margin:0 0 1.4rem;box-shadow:0 26px 48px -22px rgba(0,0,0,.5)}#avl-ind .avl-dk h2{color:#fff;font-size:clamp(1.15rem,2.2vw,1.4rem);line-height:1.25}#avl-ind .avl-dk p{color:rgba(255,255,255,.93)}#avl-ind .avl-dk .avl-ic{background:var(--acc);color:var(--acc-t);border:0;flex-basis:48px;height:48px;border-radius:16px}#avl-ind .avl-dk a:not(.avl-btn){color:#fff}#avl-ind .avl-dk .avl-pend{background:#FFF0B3}#avl-ind .avl-btns{display:flex;flex-wrap:wrap;gap:.7rem}#avl-ind .avl-btn{display:inline-flex;align-items:center;justify-content:center;gap:.55rem;min-height:52px;padding:.75rem 1.35rem;border-radius:18px;background:var(--grad);color:#fff;font-weight:700;font-size:1rem;text-decoration:none;text-shadow:0 1px 2px rgba(125,58,0,.45);box-shadow:0 16px 26px -14px rgba(194,90,0,.95);line-height:1.2;text-align:center}#avl-ind .avl-btn:hover{color:#fff;filter:brightness(1.04)}#avl-ind .avl-btn:active{transform:translateY(1px)}#avl-ind .avl-btn.sec{background:var(--soft);color:var(--p);border:1.5px solid var(--line);text-shadow:none;box-shadow:none}#avl-ind .avl-btn.sec:hover{color:var(--p);border-color:var(--p)}#avl-ind .avl-btn.blanco{background:#fff;color:var(--foot);text-shadow:none;border-radius:999px;box-shadow:0 8px 18px -10px rgba(0,0,0,.45)}#avl-ind .avl-aviso{background:var(--soft);border-radius:14px;padding:.75rem 1rem;color:var(--muted);font-size:.86rem;border-left:4px solid var(--acc)}#avl-ind .avl-tw{border:1.5px solid var(--line);border-radius:18px;overflow:hidden}#avl-ind table{width:100%;border-collapse:collapse;font-size:.92rem}#avl-ind th{background:var(--soft);color:var(--t);text-align:left;font-weight:700;padding:.7rem .9rem;border-bottom:1.5px solid var(--line);font-size:.84rem}#avl-ind td{padding:.7rem .9rem;border-top:1.5px dashed var(--dash);color:var(--body);vertical-align:top}#avl-ind tr:first-child td{border-top:0}#avl-ind td.n{font-variant-numeric:tabular-nums;font-weight:700;color:var(--t)}#avl-ind .avl-pend{display:inline;background:#FFF0B3;border:1px dashed #C45A00;color:#7E3C00;font-weight:700;border-radius:6px;padding:0 6px;font-size:.86em;line-height:1.6;-webkit-box-decoration-break:clone;box-decoration-break:clone;overflow-wrap:anywhere;text-shadow:none;letter-spacing:0}@media (max-width:860px){#avl-ind .avl-g3{grid-template-columns:1fr 1fr}}@media (max-width:640px){#avl-ind .avl-g2,#avl-ind .avl-g3{grid-template-columns:1fr}#avl-ind .avl-toc ol{grid-template-columns:1fr}#avl-ind .avl-btn{width:100%}#avl-ind .avl-hd{gap:.7rem}#avl-ind .avl-num,#avl-ind .avl-ic{flex-basis:40px;height:40px;border-radius:13px}#avl-ind h2.avl-h{padding-top:.3rem}#avl-ind table.avl-st thead{display:none}#avl-ind table.avl-st,#avl-ind table.avl-st tbody,#avl-ind table.avl-st tr,#avl-ind table.avl-st td{display:block;width:100%}#avl-ind table.avl-st tr{padding:.6rem .85rem;border-top:1.5px dashed var(--dash)}#avl-ind table.avl-st tr:first-child{border-top:0}#avl-ind table.avl-st td{border:0;padding:.2rem 0;display:flex;gap:.75rem;justify-content:space-between;align-items:baseline}#avl-ind table.avl-st td::before{content:attr(data-l);font-weight:500;color:var(--muted);font-size:.8rem;flex:0 0 34%}#avl-ind table.avl-st td.avl-tt{display:block;font-weight:700;color:var(--t);font-size:.98rem;padding-bottom:.3rem}#avl-ind table.avl-st td.avl-tt::before{display:none}#avl-ind table.avl-st td{text-align:right}#avl-ind table.avl-st td::before{text-align:left}#avl-ind table.avl-st td.avl-tt{text-align:left}}#avl-ind .avl-kpis{display:grid;gap:.7rem}#avl-ind .avl-kv small{font-size:.5em;font-weight:600;color:var(--muted);letter-spacing:0}#avl-ind .avl-sat .avl-box{text-align:center}#avl-ind .avl-sat .avl-box p{font-size:.9rem;margin-top:.25rem}#avl-ind .avl-card .avl-hist{list-style:none;padding:0;display:flex;flex-wrap:wrap;gap:.5rem}#avl-ind .avl-card .avl-hist li{margin:0}#avl-ind .avl-hist button{-webkit-appearance:none;appearance:none;font:inherit;font-weight:700;font-size:.86rem;line-height:1.3;color:var(--p);background:var(--soft);border:1.5px solid var(--line);border-radius:999px;padding:.45rem 1rem;margin:0;cursor:pointer;text-transform:none;letter-spacing:0;box-shadow:none}#avl-ind .avl-hist button:hover,#avl-ind .avl-hist button:focus{background:#fff;color:var(--p);border-color:var(--p)}#avl-ind .avl-hist button[aria-pressed=\"true\"]{background:var(--grad);color:#fff;border-color:transparent;text-shadow:0 1px 2px rgba(125,58,0,.45)}#avl-ind .avl-kpi{background:#fff;border-radius:14px;padding:12px 14px;border:1.5px solid var(--line)}#avl-ind .avl-kpi p{font-size:.88rem;margin-top:.2rem}#avl-ind .avl-kv{font-size:clamp(1.6rem,3vw,2.05rem);font-weight:700;color:var(--p);line-height:1.15;letter-spacing:-.02em;font-variant-numeric:tabular-nums}#avl-ind .avl-kv .avl-pend{font-size:.82rem;letter-spacing:0;vertical-align:middle}#avl-ind .avl-sol-hd{display:flex;flex-wrap:wrap;justify-content:space-between;align-items:baseline;gap:.4rem 1rem}#avl-ind .avl-sol-tot{font-size:.9rem;color:var(--muted)}#avl-ind .avl-sol-tot b{color:var(--t)}#avl-ind .avl-bars{list-style:none;padding:0;display:grid;gap:.4rem}#avl-ind .avl-bars li{display:grid;grid-template-columns:96px minmax(0,1fr) minmax(70px,auto);gap:.8rem;align-items:center;margin:0}#avl-ind .avl-bm{font-size:.85rem;color:var(--t);font-weight:500}#avl-ind .avl-bt{height:16px;border-radius:999px;background:var(--soft);border:1.5px solid var(--line);overflow:hidden;display:block}#avl-ind .avl-bt.vac{background:repeating-linear-gradient(135deg,var(--soft) 0 6px,#FFE7C2 6px 12px);border-style:dashed}#avl-ind .avl-bf{display:block;height:100%;background:var(--grad);border-radius:999px}#avl-ind .avl-bv{font-size:.85rem;font-weight:700;color:var(--t);text-align:right;font-variant-numeric:tabular-nums}#avl-ind .avl-rank{list-style:none;padding:0;counter-reset:r;display:flex;flex-wrap:wrap;gap:.5rem}#avl-ind .avl-rank li{counter-increment:r;display:inline-flex;align-items:center;gap:.5rem;background:var(--soft);border:1.5px solid var(--line);border-radius:999px;padding:.35rem .9rem .35rem .4rem;margin:0;color:var(--t);font-weight:500}#avl-ind .avl-rank li::before{content:counter(r);width:24px;height:24px;border-radius:50%;background:var(--grad);color:#fff;font-weight:700;font-size:.78rem;display:grid;place-items:center;text-shadow:0 1px 2px rgba(125,58,0,.45)}#avl-ind .avl-tags{list-style:none;padding:0;display:flex;flex-wrap:wrap;gap:.4rem}#avl-ind .avl-tags li{margin:0;background:#fff;border:1.5px solid var(--line);border-radius:999px;padding:.25rem .8rem;color:var(--t);font-size:.9rem}#avl-ind .avl-tags li:has(.avl-pend){background:transparent;border:0;padding:0}#avl-ind .avl-tip{display:flex;gap:.8rem;align-items:flex-start;background:var(--soft);border-radius:18px;padding:14px;border:1.5px solid var(--line)}#avl-ind .avl-tip p{font-size:.88rem;margin-top:.2rem}#avl-ind .avl-tip .avl-ic{background:#fff}#avl-ind .avl-dk .avl-btn.blanco{min-height:52px}#avl-ind .avl-card .avl-bars,#avl-ind .avl-card .avl-rank,#avl-ind .avl-card .avl-tags{padding-left:0}#avl-ind .avl-card .avl-bars li,#avl-ind .avl-card .avl-rank li,#avl-ind .avl-card .avl-tags li{margin:0}@media (max-width:640px){#avl-ind .avl-bars li{grid-template-columns:78px minmax(0,1fr);gap:.2rem .6rem}#avl-ind .avl-bv{grid-column:2;text-align:left}#avl-ind .avl-bt{grid-column:2;grid-row:1}}<\/style><style>.e-con:has(#avl-ind){--padding-top:0px;--padding-bottom:0px;padding-top:0!important;padding-bottom:0!important}.e-con:has(#avl-ind)>.e-con-inner{padding-top:0!important;padding-bottom:0!important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-5264","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/avidtel.net\/index.php?rest_route=\/wp\/v2\/pages\/5264","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/avidtel.net\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/avidtel.net\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/avidtel.net\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/avidtel.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5264"}],"version-history":[{"count":1,"href":"https:\/\/avidtel.net\/index.php?rest_route=\/wp\/v2\/pages\/5264\/revisions"}],"predecessor-version":[{"id":5313,"href":"https:\/\/avidtel.net\/index.php?rest_route=\/wp\/v2\/pages\/5264\/revisions\/5313"}],"wp:attachment":[{"href":"https:\/\/avidtel.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5264"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}